Waikiwi Gardens Rest Home

Profile & contact details

Premises details
Premises nameWaikiwi Gardens Rest Home
Address 25 Ruru Street Waikiwi Invercargill 9810
Total beds46
Service typesRest home care
Certification/licence details
Certification/licence nameKyber Health Care Limited - Waikiwi Gardens Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 March 2024
Certification period36 months
Provider details
Provider nameKyber Health Care Limited
Street address40 O'Neill Street Ponsonby Auckland 1011
Post address25 Ruru Street Waikiwi Invercargill 9810

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 09 December 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service is able to demonstrate that written consent is obtained where required.There was no signed consent form on file for the resident who was on respite care. Ensure all resident files have signed informed consent forms. PA LowReporting Complete25/06/2021
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.There were no section 31 notifications made for a sudden death and an emergency system failure as per policy. This was addressed on the day of audit. Ensure the management team are knowledgeable around notification requirements. PA ModerateReporting Complete25/06/2021
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.(i). There was no documented evidence of staff attendance at the education sessions held from January to October 2020. (ii). The infection control coordinator has not yet completed external infection control training (IPC RN is enrolled in a course on 4 April 21). (i). Ensure attendance lists are maintained to evidence attendance at education sessions. (ii). Ensure that the infection control nurse attends infection control training. PA LowReporting Complete25/06/2021
Medicine management information is recorded to a level of detail, and communicated to consumers at a frequency and detail to comply with legislation and guidelines.Sixteen of twenty medication files did not have the efficacy of the as required medication recorded. Ensure the efficacy of the ‘as required’ medication is documented. PA LowReporting Complete25/06/2021
Where required by legislation there is an approved evacuation plan.The updated fire evacuation schedule has yet to be approved. Ensure the updated fire evacuation scheme is approved PA LowReporting Complete25/06/2021
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.(i). Dry emergency food supplies had expired (this was addressed at the audit). (ii). Training and trial evacuations for the revised fire evacuation procedure have yet to be implemented. Since the draft report, advised that this was completed 21 January 21). (i). Ensure all emergency food supplies are turned over regularly to prevent best before dates expiring. (ii). Ensure trial evacuations for the updated fire evacuation plan are implemented PA LowReporting Complete25/06/2021
The organisation has a clearly defined and documented infection control programme that is reviewed at least annually.The infection control plan/documented programme could not be located at the time of audit. There is no documented evidence the programme has been reviewed annually Ensure there is a documented infection control programme in place that is reviewed annually. PA LowReporting Complete25/06/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Back to top