Summerset Mountain View

Profile & contact details

Premises details
Premises nameSummerset Mountain View
Address 35 Fernbrook Drive Hurworth New Plymouth 4310
Total beds90
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameSummerset Care Limited - Summerset Mountain View
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence13 December 2018
Certification period24 months
Provider details
Provider nameSummerset Care Limited
Street addressLevel 12, State Insurance Tower 1 Willis Street Wellington Central Wellington 6011
Post addressPO Box 5187 Lambton Quay Wellington 6145
Websitewww.summerset.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 December 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
An up-to-date complaints register is maintained that includes all complaints, dates, and actions taken.The on-line sway complaints register evidenced five resolved complaints for 2017. The on-site complaints register evidenced eight resolved complaints and four currently with Summerset head office for actioning. The outcomes of two of eight complaints did not occur within required timeframes. Ensure the SWAY complaints register accurately reflects all received complaints and that the onsite documentation correlates with the on-line system. Ensure all follow-up complaint outcomes occur within ten working days PA ModerateIn Progress
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.One hospital resident long-term care plan had not been updated to reflect the resident’s current needs including pain management, weight management and management of oedematous legs. Ensure all long-term care plans reflect the resident’s current needs/supports. PA ModerateIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i)Three unwitnessed falls did not have neurological observations completed. Two neurological observations commenced had not been completed as per protocol and (ii) Five of the seven wounds did not have dressing changes as per the documented frequency. (i)Ensure neurological observations are completed following unwitnessed falls, and (ii) Ensure dressing changes occur at the required frequency. PA ModerateIn Progress
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Four of 10 medication charts on the electronic medication system were overdue for GP review. The risk is considered to be low as the residents have been seen and examined at least three monthly. Ensure all medication charts are reviewed by the GP at least three monthly. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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