Wattle Downs Care Home

Profile & contact details

Premises details
Premises nameWattle Downs Care Home
Address 120 Wattle Farm Road Wattle Downs Auckland 2103
Total beds60
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Wattle Downs Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence16 March 2020
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 20 June 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i) Care plans reviewed for one hospital and one rest home resident did not document that the residents had a pacemaker and how this was managed. (ii) A short stay nursing assessment and care plan was completed for the resident on respite care, however this did not address that the resident required the use of a neck collar for management of recent fractures to cervical vertebrae. Ensure that care plans reflect the resident’s current needs and address the management of medical conditions. PA LowReporting Complete17/05/2017
An appropriate 'call system' is available to summon assistance when required.The call bell system installed in all the toilets initiates an emergency alarm that is raised throughout the facility. Interviews with residents and families indicated that the alarm is very loud and disruptive. This was also observed by the auditors. An interview with a caregiver who works during the night shift reported that when the alarm is raised (eg, resident needs assistance to get up from the toilet), the alarm wakes other residents. The care home manager reported that this issue has… (this text has been trimmed due to space limits).Ensure that the call bell system does not disrupt residents sleeping at night. An emergency alarm should not be activated when there is not an emergency. PA LowReporting Complete21/06/2017
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Eleven eye drops in use had not been dated when they were opened and one that been dated, had not been discarded when it expired. Ensure that all eye drops are dated when opened and that they are returned to the pharmacy when expired. PA ModerateReporting Complete25/09/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Three of five care plans sampled did not document interventions for all identified needs: Resident 1 (rest home): Resident identifies as Māori, but this was not addressed in the care plan. Resident 2 (rest home): The care plan had not been updated when half-hourly monitoring was no longer required. Resident 3 (hospital): The use of pressure reducing equipment and nutritional needs were not identified in the care plan. Ensure that care plans reflect the resident’s current needs. PA ModerateReporting Complete17/10/2018
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) (a) Eight current wounds did not have a full and complete assessment documented. (b) Three skin tears for one resident, and two pressure injuries for another, did not have a separate assessment, management plan and evaluation for each wound. (ii) Three of five falls with a potential knock to the head did not have neurological observations completed as per policy. (i) (a & b) Ensure every wound has an individual and fully completed wound assessment, management plan and evaluation. (ii) Ensure neurological observations are completed whenever there is a potential knock to the head. PA ModerateReporting Complete17/10/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 20 June 2018

Audit type:Surveillance Audit

Audit date: 12 January 2017

Audit type:Certification Audit

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