Rossendale Care Home

Profile & contact details

Premises details
Premises nameRossendale Care Home
Address 2 Insoll Avenue Enderley Hamilton 3214
Total beds83
Service typesRest home care, Psychogeriatric, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Rossendale Care Home
Current auditorBSI Group New Zealand Ltd
End date of current certificate/licence14 March 2026
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 10 January 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence.(i). The door to the lounge has a keypad at the door that is still activated and needs to be deactivated. (ii). There is not sufficient outdoor seating available. (iii). Landscaping in one courtyard needs completion. (iii). The sliding door of the ensuite is difficult to slide open. Ensure the following is completed prior to occupancy: (i) deactivation of the door to the Kowhai lounge;(ii) provision of sufficient number of outdoor seating; (iii) completion of the landscaping in one courtyard, and (iv) repair of the ensuite sliding door. PA LowReporting Complete22/03/2023
Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service.The roster reviewed evidence there is not always a first aid trained staff member on duty 24/7, on weekends and public holidays. Ensure a person with a first aid certificate is scheduled on each shift. PA LowReporting Complete22/03/2023
Each episode of restraint shall be documented on a restraint register and in people’s records in sufficient detail to provide an accurate rationale for use, intervention, duration, and outcome of the restraint, and shall include: (a) The type of restraint used; (b) Details of the reasons for initiating the restraint; (c) The decision-making process, including details of de-escalation techniques and alternative interventions that were attempted or considered prior to the use of restraint; (d) If … (this text has been trimmed due to space limits).Two of three files reviewed indicated the hand holding events were not always recorded in the progress notes when the event occurs. Ensure records document each event and provide an accurate rationale for use, intervention, duration, and outcome of the restraint. PA LowReporting Complete22/03/2023

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 10 January 2023

Audit type:Certification Audit; Partial Provisional Audit

Audit date: 12 May 2022

Audit type:Partial Provisional Audit; Surveillance Audit

Audit date: 10 December 2021

Audit type:Partial Provisional Audit

Audit date: 21 January 2021

Audit type:Surveillance Audit

Audit date: 10 January 2019

Audit type:Certification Audit

Audit date: 13 March 2017

Audit type:Surveillance Audit

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