Cargill Care Home & Village

Profile & contact details

Premises details
Premises nameCargill Care Home & Village
Address 1 Cargill Street Waikiwi Invercargill 9810
Total beds40
Service typesRest home care
Certification/licence details
Certification/licence nameHeritage Lifecare (BPA) Limited - Cargill Care Home & Village
Current auditorThe DAA Group Limited
End date of current certificate/licence31 May 2025
Certification period36 months
Provider details
Provider nameHeritage Lifecare (BPA) Limited
Street address16 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13223 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 18 October 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care.Ten percent of the policies and procedures are out of date. Provide evidence that the policies and procedures are current. PA ModerateReporting Complete04/10/2022
Service providers shall develop and implement policies and procedures in accordance with good employment practice and meet the requirements of legislation.The service provider has not developed and implemented an employment policy. Provide evidence that an employment policy has been developed and implemented in accordance with good employment practice to meet the requirements of legislation. PA ModerateReporting Complete04/10/2022
Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices.The hot water reading in one room was 56.1°degrees on the day of the audit. Provide evidence that the ongoing issue of the hot water temperature exceeding 45°degrees is resolved. PA ModerateReporting Complete04/10/2022
Service providers shall implement policies and procedures underpinned by best practice that shall include: (a) The process of holistic assessment of the person’s care or support plan. The policy or procedure shall inform the delivery of services to avoid the use of restraint; (b) The process of approval and review of de-escalation methods, the types of restraint used, and the duration of restraint used by the service provider; (c) Restraint elimination and use of alternative interventions shall … (this text has been trimmed due to space limits).The restraint policy and procedure is not current. (Refer also criterion 2.2.2) The policy does meet: a) the requirement of the process of holistic assessment of the person’s care and support plan, b) the process of approval and review de-escalation methods, the types of restraint used. The policy does not meet these required elements: (b) and the duration of restraint used by the service provider (c) Restraint elimination and use of alternative interventions shall be incorporated into relevant… (this text has been trimmed due to space limits).Provide evidence that the policy Restraint/ Enablers – Management of - has been reviewed and that it meets the requirements of the criterion. PA ModerateReporting Complete04/10/2022
Service providers shall ensure there are safe and effective laundry services appropriate to the size and scope of the health and disability service that include: (a) Methods, frequency, and materials used for laundry processes; (b) Laundry processes being monitored for effectiveness; (c) A clear separation between handling and storage of clean and dirty laundry; (d) Access to designated areas for the safe and hygienic storage of laundry equipment and chemicals. This shall be reflected in a writt… (this text has been trimmed due to space limits).Laundry policy under review at the time of audit had not been signed off. Laundry policy to be signed off and put in place. PA LowReporting Complete01/11/2022
Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits).Planned review of care using interRAI had not always occurred six-monthly as required and care planning had not always been updated to reflect each resident’s current needs. Ensure all interRAI assessments are completed within 21 days of admission and at a minimum of six-monthly thereafter. Ensure all residents’ needs identified in the interRAI assessment are included in care planning. Ensure that when a resident’s needs change the care plan is updated. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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