Wallingford Rest Home

Profile & contact details

Premises details
Premises nameWallingford Rest Home
Address 20 Cass Street Temuka 7920
Total beds32
Service typesRest home care
Certification/licence details
Certification/licence namePresbyterian Support Services (South Canterbury) Incorporated - Wallingford Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence17 July 2021
Certification period36 months
Provider details
Provider namePresbyterian Support Services (South Canterbury) Incorporated
Street address 12 Park Lane Highfield Timaru 7910
Post addressPO Box 278 Timaru 7940

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 January 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Three of four residents that required interRAI assessments did not have these completed within the required timeframes. Ensure that all residents have interRAI assessments completed within contractual timeframes. PA LowReporting Complete16/10/2018
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Two of four long-term care plans that had been evaluated did not document progress toward the desired outcomes. Ensure that progress toward desired outcomes is documented when care plans are evaluated. PA LowReporting Complete16/10/2018
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.Ten accident/incident forms were reviewed in total. Three of the ten accident/incident forms reviewed were for resident unwitnessed falls with a potential head injury. There was no documented evidence of neurological observations being completed as per the policy requirement. Ensure that neurological observations forms are fully completed for any resident fall with a head injury as per the policy requirement. PA LowReporting Complete16/10/2018
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There was no documented evidence that meeting minutes included discussion around quality data trends analysis and what actions were required by staff. Ensure that staff meeting minutes include discussion of quality data trends analysis and actions required, if any. PA LowReporting Complete16/10/2018
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.i) Two of four wounds did not have a documented assessment. ii) Three of four wounds did not evidence dressings were completed at the frequency documented in the management plan. iii) One of four wounds did not have a documented management plan. iv) Two of four wounds did not have evaluations documented (RNs were documenting in the file progress notes, however recent deterioration changes and progress were not clearly identified. i) Ensure all wounds have a documented assessment when first identified. ii) Ensure all wounds are dressed at the frequency identified in the wound management plan. iii) Ensure all wounds have a documented management plan. iv) Ensure that evaluations have been fully documented for wounds. PA ModerateReporting Complete16/07/2020
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.Four of seven long-term care plans that had been evaluated did not document progress toward the desired outcomes. Ensure that progress toward desired outcomes is documented when care plans are evaluated. PA LowReporting Complete18/08/2020
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.One of six staff meeting minutes reviewed included minimal documented evidence that meetings included discussion around quality data trends analysis and no discussion of what actions were required by staff. Ensure that staff meeting minutes include discussion of quality data trends analysis and actions required, if any. PA ModerateReporting Complete18/08/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 23 January 2020

Audit type:Surveillance Audit

Audit date: 09 May 2018

Audit type:Certification Audit

Audit date: 23 January 2017

Audit type:Surveillance Audit

Audit date: 04 May 2015

Audit type:Certification Audit

Audit date: 27 November 2013

Audit type:Surveillance Audit

Audit date: 17 May 2012

Audit type:Certification Audit

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