The Village Palms

Profile & contact details

Premises details
Premises nameThe Village Palms
AddressThe Village Palms Retirement Village 31 Shirley Road Shirley Christchurch 8013
Total beds102
Service typesIntellectual, Rest home care, Geriatric, Medical, Sensory, Physical
Certification/licence details
Certification/licence nameThe Village Palms Retirement Village Limited - The Village Palms
Current auditorThe DAA Group Limited
End date of current certificate/licence25 October 2021
Certification period36 months
Provider details
Provider nameThe Village Palms Retirement Village Limited
Street addressThe Village Palms Retirement Village 27 Shirley Road Shirley Christchurch 8013
Post address27 Shirley Road Shirley Christchurch 8013

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 14 August 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Food, fluid, and nutritional needs of consumers are provided in line with recognised nutritional guidelines appropriate to the consumer group.The meals currently being provided have not been approved by a dietitian/nutritionist to confirm that they are in line with recognised nutritional guidelines of the consumers and they are not meeting the personal preferences of the younger people with disabilities. A menu is developed, and approved by a suitable professional, to ensure that it meets relevant nutritional guidelines all residents and includes the preferences of younger people with disabilities. PA LowReporting Complete31/01/2019
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.A review of staff files revealed that some have one or more gaps in their individual training records. Not all staff have completed the required orientation package; attended the required mandatory training for their specific role; enrolled in a national certificate; undertaken fire and evacuation and/or restraint management and not all staff have completed a performance appraisal within the required three-month timeframe following employment. All service providers are required to complete the orientation package; undertake all applicable mandatory training requirements including fire and evacuation and restraint; enrol in or complete a national qualification, as relevant; and have an up to date performance appraisal. PA LowReporting Complete31/01/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 14 August 2018

Audit type:Certification Audit

Audit date: 02 October 2017

Audit type:Partial Provisional Audit

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