Summerset at Heritage Park

Profile & contact details

Premises details
Premises nameSummerset at Heritage Park
Address 8 Harrison Road Mount Wellington Auckland 1060
Total beds81
Service typesRest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameSummerset Care Limited - Summerset at Heritage Park
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence09 June 2018
Certification period12 months
Provider details
Provider nameSummerset Care Limited
Street addressLevel 12, State Insurance Tower 1 Willis Street Wellington Central Wellington 6011
Post addressPO Box 5187 Lambton Quay Wellington 6145

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 25 May 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
An appropriate 'call system' is available to summon assistance when required.A call bell system is in place throughout the care centre; however, this is yet to be activated. Ensure that the call bell system is fully functioning throughout the care centre. PA LowReporting Complete19/09/2017
Where required by legislation there is an approved evacuation plan.The New Zealand Fire Service has not yet approved the fire evacuation scheme. Provide evidence that the NZFS has approved a fire evacuation scheme for Summerset at Heritage Park care centre. PA LowReporting Complete19/09/2017
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.As the facility has not yet opened, staff have not completed a fire drill or training around the fire evacuation procedure. Implement fire drills and emergency training for all staff at Summerset at Heritage Park. PA LowReporting Complete19/09/2017
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The medication room is not fully ready for use or secure. Implement a safe transition for the medication system. PA LowReporting Complete19/09/2017
All buildings, plant, and equipment comply with legislation.(i) The build including internal fit out is not yet completed and therefore the Certificate of Public Use has not yet been signed off; (ii) Hot water is not yet available, therefore monitoring of safe hot water temperatures has not occurred; (iii) Nurses stations on each of the serviced apartment floors are yet to be set up. (i) A Certificate of Public Use must be sighted by DHB/HealthCERT prior to opening; (ii) Provide evidence that hot water temperatures in resident areas are within the required limits. (iii) Ensure a nurse’s station and secure area for resident records on the serviced apartment floors are set up for nursing and care staff. PA LowReporting Complete19/09/2017
Service providers follow a documented process for the safe and appropriate storage and disposal of waste, infectious or hazardous substances that complies with current legislation and territorial authority requirements.The sluices and cleaners’ cupboards do not yet have locks installed to ensure chemicals are safe. Ensure all areas where chemicals are stored are secure. PA LowReporting Complete19/09/2017
All aspects of food procurement, production, preparation, storage, transportation, delivery, and disposal comply with current legislation, and guidelines.The kitchen is not yet equipped with kitchen equipment. The food service has not yet been commenced. The food safety plan has not yet been approved. Kitchen service to be fully established and operational, including checking of temperatures, menu planning, delivery and storage. Ensure the food safety plan is approved by the Ministry for Primary Industries. PA LowReporting Complete19/09/2017
Consumers are provided with safe and accessible external areas that meet their needs.(i)There are two balconies on the first floor that are yet to be completed with furniture. (ii) External gardens, paths, roading and seating areas are not all yet completed. Provide evidence that the external areas and surfaces are safe and accessible for residents. PA LowReporting Complete05/02/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 25 May 2017

Audit type:Partial Provisional Audit

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