Radius Glaisdale

Profile & contact details

Premises details
Premises nameRadius Glaisdale
Address 50 Hare Puke Drive Flagstaff Hamilton 3210
Total beds80
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Glaisdale
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence22 May 2021
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 17 October 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Consumers have a right to full and frank information and open disclosure from service providers.Two of ten resident falls-related incident forms did not document if the relatives had been informed. A review of progress notes also, did not document this communication (both rest home residents). Ensure that family communication is documented post incidents. PA LowReporting Complete11/12/2018
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.(i) Ensure there is evidence of medications received, reconciled against the medication charts. (ii) Ensure a process is implemented around ensuring all medications are within expiry dates, and (iii) ensure all medication charts identify an allergy status. (i) Ensure there is evidence of medications received, reconciled against the medication charts. (ii) Ensure a process is implemented around ensuring all medications are within expiry dates, and (iii) ensure all medication charts identify an allergy status. PA ModerateReporting Complete11/12/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.(i)There were no documented interventions for three residents (two rest home and one dementia care) with unintentional weight loss and (ii) there were no documented interventions/behaviour management plan for two residents (one rest home and one hospital) as identified on the behaviour charts. These issues were being monitored and managed by staff and therefore the risk has been identified as low. (i)-(ii) Ensure there are documented interventions to meet the resident current health status PA LowReporting Complete11/12/2018
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Neurological observations had not been completed for 10 of 12 unwitnessed falls as per protocol. Ensure neurological observations are completed as is required by protocol. PA ModerateReporting Complete20/05/2020
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.Three resident files (two dementia care and one rest home) reviewed did not have interRAI assessments completed within 21 days of admission. Ensure all initial interRAI assessments are completed within the required time frame. PA LowReporting Complete20/05/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 17 October 2019

Audit type:Surveillance Audit

Audit date: 28 March 2018

Audit type:Certification Audit

Audit date: 09 May 2017

Audit type:Partial Provisional Audit

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