Ocean View Residential Care

Profile & contact details

Premises details
Premises nameOcean View Residential Care
Address 56 - 58 Marine Parade Otaki Beach Otaki 5512
Total beds21
Service typesRest home care
Certification/licence details
Certification/licence nameCapital Residential Care Limited - Ocean View Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence24 June 2021
Certification periodOther months
Provider details
Provider nameCapital Residential Care Limited
Street address 23 Woodhouse Avenue Karori Wellington 6012
Post address23 Woodhouse Avenue Karori Wellington 6012

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 06 May 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.There was no effectiveness of ‘as required’ medications recorded in the electronic system or progress notes for two of 10 ‘as required’ medications administered as prescribed. Ensure the effectiveness of ‘as required’ medications is documented. PA LowReporting Complete22/08/2018
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Outcomes from internal audits completed were not always documented as reported to staff (Privacy audit and admission audit January and February 2018 as examples). Ensure that internal audit outcomes are reported to facility meetings. PA LowReporting Complete22/08/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Two of four long-term care plans did not reflect interventions to support all the resident’s current assessed needs (i) a resident with behaviours as identified in the interRAI assessment and (ii) a resident identified as a medium falls risk. Ensure care plans include interventions to support the resident’s current assessed needs. PA LowReporting Complete22/08/2018
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.There was no initial assessment, in place for the respite care resident. Progress notes indicated the resident was at moderate risk of falls, however, no falls risk assessment had been completed and there were no admission observations or weight taken as required, as part of the initial assessment. Ensure respite care residents have a completed initial assessment completed within 24 hours of admission. PA LowReporting Complete22/08/2018
The organisation is managed by a suitably qualified and/or experienced person with authority, accountability, and responsibility for the provision of services.The owner/acting manager is new to this role and the management of elderly care. The acting manager/owner has not attended training relevant to the role. Ensure that the acting manager/owner attends training relevant to the management of elderly care in a rest home environment. PA ModerateReporting Complete22/08/2018
The facilitation of safe self-administration of medicines by consumers where appropriate.The self-medication competencies had not been reviewed three monthly. Ensure self-medication competencies are reviewed three monthly. PA LowReporting Complete22/08/2018
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.(i)Manual handling training and use of the new hoist has not been provided to staff as required by the manual handling internal audit completed September 2017. (ii) The cook and kitchenhands have not attended a food safety refresher course. (i)-(ii) Ensure that all training is provided as required PA ModerateReporting Complete22/08/2018
The service is able to demonstrate that written consent is obtained where required.There were no signed consents in the resident file for the respite care resident and the resident under 65 years of age Ensure general consents are signed on admission to the service for all residents PA LowReporting Complete22/08/2018
Service providers responsible for medicine management are competent to perform the function for each stage they manage.Evidence could not be found to support that all staff administering medication have current medication competencies. Advised that staff are currently working on completing their annual competencies. Ensure all staff who administer medications have completed annual medication competencies. PA ModerateReporting Complete22/08/2018
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.A review of internal audits documented that not all action plans have been followed up and signed off. Examples include; resident care plan audit, resident files check, hand hygiene, manual handling and pressure injuries (May to September 2017). Ensure that action plans developed as a result of internal audit short falls, are followed up and signed off. PA LowReporting Complete22/08/2018
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.(i) Over a two-week period reviewed; all of the PM shifts and all of the night shifts did not have a trained first aid staff member on duty and (ii) the DT does not have a current first aid certificate to accompany residents on outings. (i) Ensure each shift has a first aid trained staff member on duty, and (ii) Ensure staff accompanying residents on outings have a current first aid certificate. PA ModerateReporting Complete22/08/2018
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.(i) In two long-term resident files reviewed (residents admitted from home) there was no documentation verifying the GP had seen the resident within five days of admission. (ii) In two of the five ARCC resident files reviewed, there was no long-term care plan completed within 21 days of admission. (i) Ensure resident files reflect a GP admits a resident fully within five working days of admission when they have not come directly from hospital. (ii) Ensure long-term care plans are written for residents within 21 days of admission. PA ModerateReporting Complete28/08/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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