McKenzie HealthCare

Profile & contact details

Premises details
Premises nameMcKenzie HealthCare
Address 2 McKenzie Street Geraldine 7930
Total beds82
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameMcKenzie Healthcare Limited - McKenzie HealthCare
Current auditorBSI Group New Zealand Ltd
End date of current certificate/licence26 March 2027
Certification period36 months
Provider details
Provider nameMcKenzie Healthcare Limited
Street address 2 McKenzie Street Geraldine 7930
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 15 January 2024

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this.(i). In three hospital level resident files, the initial interRAI assessment, six-month interRAI reassessments and initial care plans were not completed within the required timeframes. (ii). Three of seven resident files reviewed did not have long-term care plans documented within 21 days of admission. (iii). Two of five permanent residents did not have six-month interRAI reassessments completed. (iv). InterRAI assessments did not inform the care plan for five hospital level residents where the… (this text has been trimmed due to space limits).(i). Ensure all initial and six-month interRAI reassessments and initial care plans were completed within the required timeframes. (ii). Ensure all resident files reviewed had long-term care plans documented within 21 days of admission. (iii). Ensure six-month interRAI assessments have been completed for all residents. (iv). Ensure all interRAI assessments inform the care plan for all where the interRAI was completed after the development of the care plan. (v). Ensure care plan evaluations and … (this text has been trimmed due to space limits).PA ModerateIn Progress
Service providers shall evaluate progress against quality outcomes.i). Management, quality improvement, full staff, RN/clinical and health and safety/infection control meetings have not been evidenced as being held as per the schedule. ii). Not all proposed actions and outcomes have been assigned, followed up or completed as required. i). Ensure that management, quality improvement, full staff, RN/clinical, and health and safety/infection control meetings are completed as per the schedule. ii). Ensure proposed actions and outcomes are assigned, followed up and evidenced as completed as required. PA LowIn Progress
A medication management system shall be implemented appropriate to the scope of the service.Out of the sixteen medication charts reviewed, eight did not have effectiveness of PRN medications administered recorded. Ensure efficacy of the PRN medications administered is documented as per policy. PA LowIn Progress
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits).(i). There were no current interventions documented for one hospital level resident around hygiene and pressure injury prevention management following a deterioration in condition. (ii). One hospital resident with pain and skin care requirements had these identified in the initial assessments; however, these were not documented in the long-term care plan. (iii). One resident’s care plan in the hospital area did not document a) identified triggers or personalised instructions; and b) interventi… (this text has been trimmed due to space limits).(i)-(iv) Ensure that care plan interventions support residents assessed and current needs. (v). Ensure the review of activities care plans are completed as per the policy requirements/timeframes. PA ModerateIn Progress
Service providers, shall evaluate the effectiveness of their AMS programme by: (a) Monitoring the quality and quantity of antimicrobial prescribing, dispensing, and administration and occurrence of adverse effects; (b) Identifying areas for improvement and evaluating the progress of AMS activities. The policy requirements are not being completed for monitoring the quality and quantity of antimicrobial prescribing, dispensing, and administration and occurrence of adverse effects; identifying areas for improvement and evaluating the progress of AMS activities. Ensure there are processes in place to monitor the quality and quantity of antimicrobial prescribing, dispensing, administration, and occurrence of adverse effects, identifying areas for improvement and evaluating the progress of AMS activities. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 15 January 2024

Audit type:Certification Audit

Audit date: 01 December 2022

Audit type:Surveillance Audit

Audit date: 27 January 2021

Audit type:Certification Audit

Audit date: 24 November 2020

Audit type:Partial Provisional Audit

Audit date: 24 March 2020

Audit type:Partial Provisional Audit

Audit date: 10 July 2019

Audit type:Surveillance Audit

Audit date: 24 January 2017

Audit type:Certification Audit

Back to top