McKenzie HealthCare

Profile & contact details

Premises details
Premises nameMcKenzie HealthCare
Address 2 McKenzie Street Geraldine 7930
Total beds85
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameMcKenzie Healthcare Limited - McKenzie HealthCare
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence26 March 2024
Certification period36 months
Provider details
Provider nameMcKenzie Healthcare Limited
Street address 2 McKenzie Street Geraldine 7930
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 27 January 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The service is coordinated in a manner that promotes continuity in service delivery and promotes a team approach where appropriate.Three files (two from the dementia unit and one rest home resident) of the eight files reviewed did not evidence regular contribution to care by a registered nurse. Ensure documentation evidences that RNs contribute to care by evaluating progress notes of the HCAs and EN for all residents in the rest home and dementia unit. PA ModerateReporting Complete19/07/2021
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Two care plans reviewed (one hospital and one rest home) did not provide sufficient interventions to guide staff in the care of a resident with a colostomy and risk of recurrent UTIs and a resident with episodes of faecal incontinence. Ensure interventions are resident-focussed to guide staff in the management of the care. PA LowReporting Complete19/07/2021
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Four of nine staff files did not have current performance appraisals. Ensure all staff have a current performance appraisal. PA LowReporting Complete16/09/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 27 January 2021

Audit type:Certification Audit

Audit date: 24 November 2020

Audit type:Partial Provisional Audit

Audit date: 24 March 2020

Audit type:Partial Provisional Audit

Audit date: 10 July 2019

Audit type:Surveillance Audit

Audit date: 24 January 2017

Audit type:Certification Audit

Audit date: 08 August 2016

Audit type:Surveillance Audit

Audit date: 26 January 2015

Audit type:Certification Audit

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