Lady Allum Rest Home and Village

Profile & contact details

Premises details
Premises nameLady Allum Rest Home and Village
Address 5 Brook Street Milford Auckland 0620
Websitewww.oceaniahealthcare.co.nz/find-a-place/aged-care/lady-allum-care
Total beds113
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameOceania Care Company Limited - Lady Allum Rest Home and Village
Current auditorThe DAA Group Limited
End date of current certificate/licence08 July 2027
Certification period36 months
Provider details
Provider nameOceania Care Company Limited
Street addressLevel 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010
Post addressPO Box 9507 Newmarket Auckland 1149
Websitewww.oceaniahealthcare.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 08 April 2024

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
My service provider shall design a Pacific plan in partnership with Pacific communities underpinned by Pacific voices and Pacific models of care.The Māori and Pacific health policy does not include a Pasifika-specific model of care. Provide evidence that a Pasifika-specific model of care has been included in a policy document for use with planning care for Pasifika residents. PA LowIn Progress
My service provider shall work in partnership with Pacific communities and organisations, within and beyond the health and disability sector, to enable better planning, support, interventions, research, and evaluation of the health and wellbeing of Pacific peoples to improve outcomes.Lady Allum has no partnerships with local Pasifika communities or organisations to enable better planning, support, interventions, research, and evaluation of the health and wellbeing of Pacific peoples to improve outcomes for Pasifika residents. Provide evidence that partnerships with local Pacific communities and organisations have been established to enable better planning, support, interventions, research, and evaluation of the health and wellbeing of the benefit of Pasifika residents in the service. PA LowIn Progress
In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov… (this text has been trimmed due to space limits).Four resident files reviewed for residents in the secure dementia unit had no documented specific activities covering a 24-hour period as per policy and legislative requirements. Ensure 24-hour activities care plans are developed for all residents in the secure dementia unit. PA ModerateIn Progress
Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services.There was no evidence to verify that all staff had completed cultural competencies as part of the training programme. Cultural competencies were required to ensure health care and support staff provide high quality, culturally safe services. To ensure all staff complete cultural competencies as part of the education programme. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Back to top