Jervois Residential Care

Profile & contact details

Premises details
Premises nameJervois Residential Care
Address 302 Jervois Road Herne Bay Auckland 1011
Total beds46
Service typesRest home care, Medical, Geriatric
Certification/licence details
Certification/licence nameSunrise Healthcare Limited - Jervois Residential Care
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence22 August 2021
Certification period36 months
Provider details
Provider nameSunrise Healthcare Limited
Street address45 William Denny Ave Westmere Auckland 1022
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 06 June 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Consumers are given the choice and advised of their options to access other health and disability services where indicated or requested. A record of this process is maintained.The service had received GP and mental health services review and recommendation for a resident with changes in cognitive status and absconding (link Interventions such a wandatrak (link and 15-minute watch had been implemented. The residents condition had not improved and an interRAI had not been completed for significant change in health status and a re-assessment for level of care had not been requested. This was done on the day of audit, therefore the risk is reduced fr… (this text has been trimmed due to space limits).Ensure referrals are initiated for significant changes in health and interRAI assessments are completed for significant changes in health. PA ModerateReporting Complete03/10/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.1.Two hospital level residents’ care plans did not interventions to support all current needs as follows; (i) no pain management plan for chronic pain, and (ii) no pain assessment or plan for painful knees as per physiotherapy notes. 2.Three rest home level residents’ care plans did not reflect current supports/needs as follows; (i) no pain management plan for resident with known pain and on regular and ‘as required’ analgesia, (ii) the care plan did not identify a resident as high falls risk an… (this text has been trimmed due to space limits).Ensure all care plans reflect the current supports/interventions to meet the resident’s needs. PA ModerateReporting Complete03/10/2018
A system to identify, plan, facilitate, and record ongoing education for service providers to provide safe and effective services to consumers.Staff attendance at mandatory in-service education is below 50%. Ensure staff participate in the mandatory in-service education programme. PA LowReporting Complete03/10/2018
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.Police were involved in two instances where a resident was missing (April 2018, May 2018) but section 31 reports to notify the Ministry were not completed. Ensure Section 31 reports are completed for any police investigation that involves a missing resident. PA LowReporting Complete03/10/2018
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.i) Corrective action plans were not developed post the 2018 resident satisfaction survey where improvements were identified. ii) Corrective action plans were developed around the internal auditing programme, but documentation did not evidence their implementation. i) Ensure corrective action plans are developed around the patient satisfaction survey where areas have been identified requirement improvements. ii) Ensure that corrective action plans are implemented. PA LowReporting Complete03/10/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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