Hummingbird House

Profile & contact details

Premises details
Premises nameHummingbird House
Address 68 Morningside Road Morningside Whangarei 0110
Websitehttps://www.rosegardenresthome.co.nz/
Total beds42
Service typesRest home care, Dementia care
Certification/licence details
Certification/licence nameNorth Health Limited - Hummingbird House
Current auditorThe DAA Group Limited
End date of current certificate/licence01 August 2022
Certification periodOther months
Provider details
Provider nameNorth Health Limited
Street address68 Morningside Road Morningside Whangarei 0110
Post address68 Morningside Road Morningside Whangarei 0110
Websitehttps://www.rosegardenresthome.co.nz

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 11 August 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
There are adequate numbers of accessible toilets/showers/bathing facilities conveniently located and in close proximity to each service area to meet the needs of consumers. This excludes any toilets/showers/bathing facilities designated for service providers or visitor use.While the number of toilet and shower blocks is now adequate, the staff only toilet entry from the hallway is not painted in a similar wall colour. The two locks/handles on the relevant residents’ rooms doors that were exits to the staff toilet area, are not disabled and painted so as not to confuse residents once the unit is operational. Paint the doors not used by residents the same colours as the surrounding walls and have the locks removed from the residents’ doors that are no longer used to ensure residents are not unnecessarily confused. PA LowIn Progress
Where required by legislation there is an approved evacuation plan.There is currently no approved evacuation plan for the inclusion of the new building into the facility plan. Continue with processes already in place for obtaining an appropriate approved evacuation plan from the NZFS for all areas intending to be used for residents. PA ModerateIn Progress
Service providers have access to designated areas for the safe and hygienic storage of cleaning/laundry equipment and chemicals.In the new laundry in the yet to be commissioned dementia wing, there are no guidance processes and procedures available to guide staff. There is also no appropriate security installed on the external door. Ensure appropriate data sheets and procedural documents are made available in the laundry to guide staff. Access from the external area needs to have appropriate security installed to ensure residents are not able to access that area. PA LowIn Progress
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.1. Two residents’ files reviewed in the dementia unit had no 24-hour activity care plans completed. 2. Two files reviewed for residents assessed as requiring rest home level of care had no activities care plans in place. 3. There was no documented activity planner for all residents. Ensure all activity planning is current in all files and an activity planner is developed for all residents. PA ModerateIn Progress
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.1. Seven out of 10 medication charts sampled were not reviewed in a timely manner, the latest being 36 days overdue. 2. The medication room temperature was not being monitored. 3. Six monthly controlled drug (CD) stock takes were not completed as per legislation requirements. Ensure medication charts, CD stocktake, and medication room temperature monitoring are kept up to date. PA ModerateIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 11 August 2021

Audit type:Surveillance Audit

Audit date: 18 June 2021

Audit type:Partial Provisional Audit

Audit date: 12 March 2021

Audit type:Partial Provisional Audit

Audit date: 27 October 2020

Audit type:Provisional Audit

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