The Helier Private Care Residences
Profile & contact details
| Premises name | The Helier Private Care Residences |
|---|---|
| Address | 28 Waimarie Street St Heliers Auckland 1071 |
| Website | https://oceaniahealthcare.co.nz/location/the-helier |
| Total beds | 32 |
| Service types | Rest home care, Geriatric, Medical |
| Certification/licence name | Oceania Care Company Limited - The Helier Private Care Residences |
|---|---|
| Current auditor | The DAA Group Limited |
| End date of current certificate/licence | 14 February 2025 |
| Certification period | 12 months |
| Provider name | Oceania Care Company Limited |
|---|---|
| Street address | Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010 |
| Post address | PO Box 9507 Newmarket Auckland 1149 |
| Website | www.oceaniahealthcare.co.nz/ |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 28 November 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | Staffing levels are not yet in place to provide culturally and clinically safe services in the proposed care residences. | Ensure there are sufficient staff in place to provide culturally and clinically safe services for rest home and hospital level care residents in the proposed care residences. | PA Low | In Progress | |
| Service providers shall implement systems to determine and develop the competencies of health care and support workers to meet the needs of people equitably. | The system to determine and develop the competencies of health care and support workers to meet the needs of people equitably has not yet been implemented at The Helier. | Provide evidence that the system to determine and develop the competencies of health care and support workers to meet the needs of people equitably has been implemented at The Helier. | PA Low | In Progress | |
| Health care and support workers shall receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures. | Staff are not yet employed into the service. Once staff are in place, training in fire and emergency management training relevant to the site will need to be conducted. | Provide evidence that staff employed into the service have received training in fire and emergency management relevant to the site. | PA Low | In Progress | |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | There are insufficient staff with current first aid certification employed to cover the proposed roster for the service 24/7. | Provide evidence that there are sufficient staff who are first aid certified to cover the roster prior to residents being admitted to the service. | PA Low | In Progress | |
| Service providers ensure competent health care and support workers manage medication including: receiving, storage, administration, monitoring, safe disposal, or returning to pharmacy. | The service does not, as yet, have staff with documented medication administration and monitoring competency. The RNs who are to be employed into the service have not had orientation on the processes for receiving, storing, safe disposal, or returning of medication to pharmacy. | Provide evidence that staff who are to be managing medication in the service have documented medication administration and monitoring competency. Provide evidence that RNs employed into the service have received orientation related to the safe receipt, storage, safe disposal, and returning to pharmacy functions for medication management at St Helier. | PA Low | In Progress | |
| Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided. | Staff have not yet commenced employment and have not been orientated to the services proposed for The Helier. | Provide evidence that staff who have commenced employment at The Helier have been oriented to the services proposed to be provided. | PA Low | In Progress |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 28 November 2023Audit type:Partial Provisional Audit