Gulf Rise
Profile & contact details
| Premises name | Gulf Rise |
|---|---|
| Address | Gulf Rise Care Home 89 Symes Drive Red Beach 0932 |
| Total beds | 36 |
| Service types | Dementia care, Rest home care, Geriatric, Medical |
| Certification/licence name | Metlifecare Retirement Villages Limited - Gulf Rise |
|---|---|
| Current auditor | The DAA Group Limited |
| End date of current certificate/licence | 09 October 2024 |
| Certification period | 12 months |
| Provider name | Metlifecare Retirement Villages Limited |
|---|---|
| Street address | Level 4 20 Kent Street Newmarket Auckland 1023 |
| Post address | PO Box 37463 Parnell Auckland 1151 |
| Website | www.metlifecare.co.nz/ |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 21 August 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | Staffing levels are not yet in place to provide culturally and clinically safe services. | Ensure there are sufficient staff in place to provide culturally and clinically safe services, particularly for the care of hospital level care residents and those requiring dementia care. | PA Low | Reporting Complete | 16/10/2023 |
| Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided. | Staff employed to work in the proposed care suites have yet to be orientated to the new work and work area, including the secure dementia care area. | Provide evidence that staff working in the proposed care suites, including the secure dementia area, have been orientated to the care suites work and work area prior to resident occupancy. | PA Low | Reporting Complete | 16/10/2023 |
| Service providers ensure competent health care and support workers manage medication including: receiving, storage, administration, monitoring, safe disposal, or returning to pharmacy. | Staff employed by the service do not, as yet, have documented medication competency. | Provide evidence that staff who are managing medication are competent to support the safe receipt, storage, administration, monitoring, safe disposal, and returning to pharmacy functions dependent on their roles. | PA Low | Reporting Complete | 16/10/2023 |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | Not all staff who have been recruited for the service or are orientating have completed first aid certification. There are insufficient staff with current first aid certification to cover the roster for the service 24/7. | Provide evidence that there are sufficient staff who are first aid certified to cover the roster prior to residents being admitted to the service. | PA Low | Reporting Complete | 16/10/2023 |
| Service providers shall ensure there are safe and effective laundry services appropriate to the size and scope of the health and disability service that include: (a) Methods, frequency, and materials used for laundry processes; (b) Laundry processes being monitored for effectiveness; (c) A clear separation between handling and storage of clean and dirty laundry; (d) Access to designated areas for the safe and hygienic storage of laundry equipment and chemicals. This shall be reflected in a writt… (this text has been trimmed due to space limits). | There is no clear separation between ‘dirty’ and ‘clean’ areas in the laundry, and insufficient room to load washing machines and store ‘dirty laundry prior to contractor pick-up. | Provide evidence to show that the laundry area has been reconfigured to allow for a clear separation between ‘dirty’ and ‘clean’ areas in the laundry, with sufficient room available to allow laundry staff to load washing machines and store ‘dirty’ laundry prior to contractor pick up. | PA Moderate | Reporting Complete | 16/10/2023 |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | The service does not yet have a certificate of public use, which will be required prior to residents being accepted into the proposed care suites. | Provide evidence of a certificate of public use for the proposed care suites prior to resident occupancy. | PA Low | Reporting Complete | 16/10/2023 |
| Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity. | The planned process for activities is appropriate for the proposed levels of care to be delivered at Gulf Rise but the programme is not yet resourced, and it has not been based on the actual preferences of residents. | Provide evidence that recruitment for the activities programme has been completed prior to residents occupying the facility and the programme is reflective of the needs and preferences of residents occupying the care suites, including those in the secure dementia area. | PA Low | Reporting Complete | 16/01/2024 |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 21 August 2023Audit type:Partial Provisional Audit