Green Gables
Profile & contact details
| Premises name | Green Gables |
|---|---|
| Address | 241 Bridge Street The Wood Nelson 7010 |
| Website | www.oceaniahealthcare.co.nz |
| Total beds | 61 |
| Service types | Medical, Rest home care, Geriatric |
| Certification/licence name | Oceania Care Company Limited - Green Gables |
|---|---|
| Current auditor | The DAA Group Limited |
| End date of current certificate/licence | 11 September 2024 |
| Certification period | 36 months |
| Provider name | Oceania Care Company Limited |
|---|---|
| Street address | Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010 |
| Post address | PO Box 9507 Newmarket Auckland 1149 |
| Website | www.oceaniahealthcare.co.nz/ |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 18 May 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures. | Contents of the civil defence kit are incomplete. The list of contents in the Oceania policy is not consistent with the list in the cupboard where the kit is stored and there is no evidence available to demonstrate the contents have been checked against either list since the facility opened. Nine closed circuit security cameras have been installed at entrances around the facility. There are no signs installed to inform people of these. | Appropriate supplies and equipment are available to meet the needs of residents and staff in the event of an emergency. Signage alerts all people entering the building that security cameras are in situ. | PA Low | Reporting Complete | 07/12/2021 |
| Service providers shall implement systems to determine and develop the competencies of health care and support workers to meet the needs of people equitably. | Oceania mandatory training requirements have been determined along with role-specific competencies. However, evidence that staff had completed these were not available during audit. The clinical manager is new to the role and is working on the documentation related to this. | A process be put in place to support the clinical manager to identify the training, including competencies staff have completed to date. | PA Moderate | Reporting Complete | 22/12/2023 |
| Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services. | There was no training plan or records of training completed by staff available during the audit. | A plan is formulated and commenced to ensure the Oceania mandatory training and competencies are met. | PA Moderate | Reporting Complete | 22/12/2023 |
| Service providers shall understand and comply with statutory and regulatory obligations in relation to essential notification reporting. | There are new managers at Green Gables, who have limited knowledge of the external notification requirements. However, there was evidence that one resident had a stage four pressure injury which was not reported to the Ministry. | The managers are given training on the requirements of their statutory and regulatory obligation in relation to essential notifications and on the processes used by Oceania related reporting these. | PA Low | Reporting Complete | 13/03/2024 |
| Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided. | The records of completed orientation were not available, with the exception of health and safety induction. Staff who commenced in recent months, have their workbooks to be completed which the clinical nurse manager is reviewing. | All staff complete the required orientation, and this is recorded in a manner that can be evidenced by managers. | PA Low | Reporting Complete | 13/03/2024 |
| Surveillance methods, tools, documentation, analysis, and assignment of responsibilities shall be described and documented using standardised surveillance definitions. Surveillance includes ethnicity data. | Infection surveillance did not include ethnicity data. | Ensure ethnicity is included in infection surveillance data to meet the criterion requirements. | PA Low | Reporting Complete | 13/03/2024 |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits). | Four out of five care plan evaluations sampled did not include the degree of progress towards the achievement of all agreed goals and aspirations as well as family/whānau goals and aspirations. | Ensure evaluation of care evidences the degree of progress towards the achievement of all resident’s agreed goals and aspirations as well as family/whānau goals and aspirations to meet the criterion requirements. | PA Low | Reporting Complete | 25/03/2024 |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 18 May 2023Audit type:Surveillance Audit
Audit date: 15 June 2021Audit type:Certification Audit
Audit date: 20 August 2020Audit type:Partial Provisional Audit