Eden Rest Home

Profile & contact details

Premises details
Premises nameEden Rest Home
Address 167 Landscape Road Mount Eden Auckland 1024
Total beds19
Service typesRest home care
Certification/licence details
Certification/licence nameY&P NZ Limited - Eden Rest Home
Current auditorThe DAA Group Limited
End date of current certificate/licence12 June 2018
Certification period36 months
Provider details
Provider nameY&P NZ Limited
Street address 167 Landscape Road, Mt Eden Auckland 1024
Post address167 Landscape Road Mount Eden Auckland 1024

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 26 January 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The organisation is managed by a suitably qualified and/or experienced person with authority, accountability, and responsibility for the provision of services.The managing director has not completed eight hours of education in the last twelve months related to managing a residential care service as required to meet the Aged Related Residential Care (ARRC) contract. Ensure the managing director attends at least eight hours of education every year relevant to managing a residential aged care facility. PA LowReporting Cancelled
Entry criteria, assessment, and entry screening processes are documented and clearly communicated to consumers, their family/whānau of choice where appropriate, local communities, and referral agencies.The majority of residents at Eden Rest Home have English as a second language or do not understand English. The resident service agreement is only available in English. There is no evidence that the resident, family or EPOA have been provided with this information in a language /manner they understand. The management reported on interview that they sometimes used another family member who could understand English. The residents interviewed using an interpreter were not sure regarding the service… (this text has been trimmed due to space limits).Provide evidence that the family, resident or EPOA understand the content of the resident service agreement prior to signing. PA LowReporting Cancelled
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Corrective action plans are being implemented, however on occasions are closed before the actions have been completed or monitored for effectiveness. Ensure corrective action plans are consistently closed after the action plan has been implemented and monitored for effectiveness. PA LowReporting Complete03/10/2017
There is a document control system to manage the policies and procedures. This system shall ensure documents are approved, up to date, available to service providers and managed to preclude the use of obsolete documents.Some policies and procedures require linking with document control processes and / or updating to include changes in legislation. Ensure polices are current and linked with document control processes. PA LowReporting Complete03/10/2017

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 26 January 2017

Audit type:Surveillance Audit

Audit date: 01 April 2015

Audit type:Certification Audit

Audit date: 14 July 2014

Audit type:Surveillance Audit

Audit date: 23 April 2013

Audit type:Certification Audit

Audit date: 27 April 2012

Audit type:Provisional Audit

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