Chatswood Rest Home

Profile & contact details

Premises details
Premises nameChatswood Rest Home
Address 60 Hawford Road Opawa Christchurch 8023
Total beds113
Service typesMedical, Geriatric, Rest home care
Certification/licence details
Certification/licence nameChatswood Lifecare Limited - Chatswood Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence01 June 2023
Certification period48 months
Provider details
Provider nameChatswood Lifecare Limited
Street address 60 Hawford Road Opawa Christchurch 8023
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 10 June 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
All buildings, plant, and equipment comply with legislation.(i) The 18-bed care suites are still in progress of being completed and therefore a code of compliance is yet to be obtained for this area. (ii) Individual care suites continue to be furnished with handrails and carpet being installed where needed. (iii) Furnishings are currently being installed. (iv) The care suite communal lounge and reception area/offices is yet to be fully completed. (v) Monitoring of water temperatures in the new care suites is yet to be completed. (i) Ensure an updated code of compliance is completed for the care suites building extension. (ii) – (iv) Ensure communal areas and resident rooms are fully furnished. (v) Ensure water temperatures to resident areas are monitored and below 45 degrees. PA LowReporting Complete16/09/2021
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.A fire drill is scheduled with the new care suites prior to opening. Ensure a fire drill is completed in the new care suite area. PA LowReporting Complete16/09/2021
Actual and potential risks are identified, documented and where appropriate communicated to consumers, their family/whānau of choice, visitors, and those commonly associated with providing services. This shall include: (a) Identified risks are monitored, analysed, evaluated, and reviewed at a frequency determined by the severity of the risk and the probability of change in the status of that risk; (b) A process that addresses/treats the risks associated with service provision is developed and im… (this text has been trimmed due to space limits).There are online hazard identification forms recorded, however there was no documented hazard register in place. Three out of five health and safety committee meeting minutes reviewed had action points that required follow up, which were not fully actioned or completed. Ensure that there is a documented hazard register in place and that all health and safety committee meeting minutes are fully actioned and completed. PA LowReporting Complete28/09/2021
Where required by legislation there is an approved evacuation plan.The fire evacuation scheme has been updated and is in draft with the fire service awaiting approval. Ensure the amended fire evacuation procedure is approved. PA LowReporting Complete03/11/2021

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 10 June 2021

Audit type:Surveillance Audit

Audit date: 09 August 2021

Audit type:Partial Provisional Audit

Audit date: 14 March 2019

Audit type:Certification Audit

Audit date: 04 October 2017

Audit type:Surveillance Audit

Audit date: 07 April 2017

Audit type:Partial Provisional Audit

Audit date: 15 March 2016

Audit type:Certification Audit

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