Profile & contact details

Premises details
Premises nameAlthorp
Address 9 Grantston Drive Pyes Pa Tauranga 3112
Total beds117
Service typesMedical, Dementia care, Psychogeriatric, Geriatric
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Althorp
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence09 October 2019
Certification period36 months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 08 February 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Each episode of restraint is documented in sufficient detail to provide an accurate account of the indication for use, intervention, duration, its outcome, and shall include but is not limited to: (a) Details of the reasons for initiating the restraint, including the desired outcome; (b) Details of alternative interventions (including de-escalation techniques where applicable) that were attempted or considered prior to the use of restraint; (c) Details of any advocacy/support offered, provided o… (this text has been trimmed due to space limits).Consistent evidence to verify two-hourly monitoring for one resident using a chair brief as a restraint was missing. Ensure monitoring forms are completed accurately and reflect staff checking residents during restraint use at a frequency determined by each resident’s restraint assessment. PA LowReporting Complete14/02/2017
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.Eight of 48 wounds documented had not been reviewed within the stated timeframes. Ensure that all wounds are reviewed within the stated timeframes. PA LowReporting Complete14/02/2017
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Four of 22 medication charts sampled did not have all prescribed medication recorded as administered. Ensure that all prescribed medications administered are recorded in the medication signing chart. PA ModerateReporting Complete14/02/2017
Each stage of service provision (assessment, planning, provision, evaluation, review, and exit) is provided within time frames that safely meet the needs of the consumer.(i)One rest home resident did not have an interRAI (or updated computer assessments) following a hospital stay, (ii) one psychogeriatric resident did not have interRAI within 21 days of admission or 6 monthly (or computer-based assessments). Ensure that interRAI assessments are documented in a timely manner PA LowIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) Two of 18 wounds reviewed (psychogeriatric and hospital) were not evaluated/redressed according to timeframes. (ii) Three of 18 wounds reviewed (two psychogeriatric and one hospital) did not have a fully documented management plan for the wound. (iii) Three care plans reviewed of residents with a current wound did not all document interventions to reflect a current wound (or a short-term care plan completed). (vi) One resident in dementia care had documented behaviours in progress notes th… (this text has been trimmed due to space limits).(i)-(ii) Ensure that wound care plans are documented and evaluated/redressed as per timeframes; (iii) Ensure care plans include interventions to acknowledge and support current wounds; (iv)-(vi) Ensure that all monitoring and care interventions are documented as undertaken according to the care plan. PA ModerateIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 08 February 2018

Audit type:Surveillance Audit

Audit date: 08 August 2016

Audit type:Certification Audit

Audit date: 22 September 2015

Audit type:Provisional Audit

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