Premise details
- Address
- 95 Pembroke Street Carterton 5713
- Total beds
- 43
- Service types
- Medical, Rest home care, Geriatric
Certification/licence details
- Certification/licence name
- Carter Society Incorporated - Carter Court Rest Home
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 48 months
Provider details
- Provider name
- Carter Society Incorporated
- Street address
- 95-97 Pembroke Street Carterton 5713
- Postal address
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Prior to a Māori individual and whānau entry, service providers shall: (a) Develop meaningful partnerships with Māori communities and organisations to benefit Māori individuals and whānau; (b) Work with Māori health practitioners, traditional Māori healers, and organisations to benefit Māori individuals and whānau. | Carter Court has not developed meaningful partnerships with Māori communities and organisations to benefit Māori individuals and whānau. Carter Court was not working with Māori health practitioners, traditional Māori healers, or organisations to benefit Māori individuals and whānau. | Provide evidence that partnerships with Māori communities and organisations have been established to enable access to Māori health practitioners to benefit Māori individuals and whānau. | PA Low | Reporting Complete | |
| Service providers shall respond to tāngata whaikaha needs and enable their participation in te ao Māori. | No evidence was sighted that identified how Carter Court would respond to tāngata whaikaha needs and enable their participation in te ao Māori. | Provide evidence that Carter Court will respond to tāngata whaikaha needs and enable their participation in te ao Māori. | PA Low | Reporting Complete | |
| Service providers shall understand and comply with statutory and regulatory obligations in relation to essential notification reporting. | Section 31 notifications are not being made appropriately and staff making notifications are not fully aware of the requirements for reporting essential notifications. | Provide evidence that section 31 notifications are being made to the appropriate authorities and that staff making notifications understand the requirements for essential notification. | PA Low | Reporting Complete | |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | Carter Court has a building warrant of fitness in place but will need a Certificate of Public Use following the planned refurbishment prior to occupancy in the Deller Wing of the facility. | Prior to occupancy, Carter Court will need to obtain a Certificate of Public Use for the refurbished Deller Wing. | PA Low | Reporting Complete | |
| Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | The current approved fire evacuation scheme may require an updated approval from FENZ following the completion of the refurbishment of the Deller Wing. | Provide evidence that a new fire evacuation approval has been received from FENZ following the completion of the refurbishment of the Deller Wing, or written confirmation that a new approval is not required. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Partial Provisional Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
