The Village Palms
Profile & contact details
| Premises name | The Village Palms |
|---|---|
| Address | 27 Shirley Road Shirley Christchurch 8013 |
| Website | https://thevillagepalms.co.nz |
| Total beds | 85 |
| Service types | Sensory, Physical, Intellectual, Rest home care, Geriatric, Medical |
| Certification/licence name | Metlifecare Retirement Villages Limited - The Village Palms |
|---|---|
| Current auditor | The DAA Group Limited |
| End date of current certificate/licence | 01 December 2026 |
| Certification period | 36 months |
| Provider name | Metlifecare Retirement Villages Limited |
|---|---|
| Street address | Level 4 20 Kent Street Newmarket Auckland 1023 |
| Post address | PO Box 37463 Parnell Auckland 1151 |
| Website | www.metlifecare.co.nz/ |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 20 September 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| My service provider shall work in partnership with Pacific communities and organisations, within and beyond the health and disability sector, to enable better planning, support, interventions, research, and evaluation of the health and wellbeing of Pacific peoples to improve outcomes. | The service has not yet formed relationships with local Pasifika communities. | Provide evidence that relationships with local Pasifika communities have been formed. | PA Low | In Progress | |
| Service providers shall evaluate progress against quality outcomes. | There is incomplete evaluation against quality outcomes in incident/accident reporting, meetings, and internal audits. | Provide evidence that evaluation against all quality outcomes is taking place. | PA Moderate | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits). | The support required to meet the residents’ care needs was not consistently documented in the care plans, nor evidenced to have been provided. Neurological observations were not always taken following an unwitnessed fall. | Provide evidence the care provided reflects fully the residents’ required needs. Neurological observations are carried out, as per policy, following an unwitnessed fall. | PA Moderate | In Progress | |
| I shall have the right to make an informed choice and give informed consent. | In seven of ten files reviewed around the admission process, seven of these had none of the required consents signed. | Provide evidence the required consents are signed on admission. | PA Moderate | In Progress | |
| Prior to a Māori individual and whānau entry, service providers shall: (a) Develop meaningful partnerships with Māori communities and organisations to benefit Māori individuals and whānau; (b) Work with Māori health practitioners, traditional Māori healers, and organisations to benefit Māori individuals and whānau. | No partnerships had been developed with Māori communities to benefit Māori and their whānau and enable access to Māori health practitioners and traditional healers if required. | Provide evidence partnerships had been developed with Māori communities to benefit Māori and their whānau, and to enable access to Māori health practitioners and traditional healers if required. | PA Low | In Progress | |
| Service providers shall conduct comprehensive reviews at least six-monthly of all restraint practices used by the service, including: (a) That a human rights-based approach underpins the review process; (b) The extent of restraint, the types of restraint being used, and any trends; (c) Mitigating and managing the risk to people and health care and support workers; (d) Progress towards eliminating restraint and development of alternatives to using restraint; (e) Adverse outcomes; (f) Compliance w… (this text has been trimmed due to space limits). | Six-monthly review of restraint has not been carried out at The Village Palms. | Provide evidence that six-monthly review of restraint has been carried out at The Village Palms. | PA Low | In Progress | |
| Alternative essential energy and utility sources shall be available, in the event of the main supplies failing. | The facility has insufficient cooking resources available to use in the event of an emergency. | Provide evidence that the facility has sufficient cooking resources available to use in the event of an emergency. | PA Moderate | In Progress |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 20 September 2023Audit type:Certification Audit
Audit date: 26 September 2022Audit type:Provisional Audit