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Making a complaint
If your privacy has been breached – like if someone has looked at your health information who shouldn’t have – you can make a complaint.
First, you should talk to the health or disability service about your complaint. They may be able to put things right.
If you’re still not happy afterwards, you can complain to the Privacy Commissioner. They can investigate for you.
Privacy Act and Code
Your personal and health information is protected by the Privacy Act and the Health Information Privacy Code. These set out the rules services must follow when they collect, use, store or disclose your health information.
You can find out more from the Privacy Commissioner website
Request personal information
Under the Privacy Act 2020 you have the right to ask for personal information the Ministry of Health holds about you.
You can contact us directly or request personal information using the Privacy Commissioner’s AboutMe tool
Email: [email protected]
Postal address:
Privacy Request
National Contact Centre
Ministry of Health
PO Box 3015
Whanganui 4501
Ministry of Health information policies
Information gathering and use policy
The information gathering and use policy establishes the framework for gathering and using information pertaining to the Ministry’s regulatory compliance, enforcement, protective security and national security functions.
Information gathering and use policy (Word, 441 KB)
Transparency statement
The transparency statement is made in accordance with the State Services Commission Model Standards on Information Gathering and Public Trust. The statement explains how the Ministry collects, uses and shares information for its regulatory compliance, enforcement, protective security and national security functions.
Information gathering and use policy - transparency statement (Word, 434 KB)
