Making a complaint
All health and disability services have processes for dealing with complaints.
First, talk to the person you received the service from (or the person in charge). They may be able to sort out the problem for you. You can make a complaint in person, by telephone or in writing. It’s up to you.
If you’re still not happy afterwards, you can make a complaint to the Office of the Health and Disability Commissioner. They can investigate. Call them free on 0800 11 22 33.
Complaints about costs
If you have a complaint about costs (like if you’ve been charged for a service you didn’t agree to), you can seek legal advice or go to the Disputes Tribunal
Help making a complaint
It’s OK to have a family member or friend help you make a complaint.
You can also get help from a free health and disability advocate. Visit the Health and Disability Advocacy website to find out more.
Report fraud or dishonesty
The Health Integrity Line is a free, anonymous 24/7 phone line you can use to report fraud or any other activities you’re concerned about within the health system.
Phone: 0800 424 888
