Stillwater Gardens Lifecare

Profile & contact details

Premises details
Premises nameStillwater Gardens Lifecare
Address 60 Templemore Drive Richmond 7020
Total beds69
Service typesRest home care, Geriatric, Medical, Dementia care
Certification/licence details
Certification/licence nameHeritage Lifecare Limited - Stillwater Gardens Lifecare
Current auditorThe DAA Group Limited
End date of current certificate/licence13 December 2022
Certification period36 months
Provider details
Provider nameHeritage Lifecare Limited
Street addressLevel 2 111 Johnsonville Road Johnsonville Wellington 6037
Post addressPO Box 13223 Johnsonville Wellington 6440

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 23 September 2021

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Documentation in care plans did not always describe fully the support the resident required to meet their needs, specifically regarding pain, chronic respiratory disease, potential for pain, and management of a resident’s agitation. Provide evidence the care plan describes fully the support the resident requires to meet their needs. PA ModerateReporting Complete28/01/2020
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.The care provided to residents was not always consistent with meeting the residents’ assessed needs or desired outcomes. Provide evidence the residents receive the care required to meet their assessed needs in a timely manner. PA ModerateReporting Complete28/01/2020
A corrective action plan addressing areas requiring improvement in order to meet the specified Standard or requirements is developed and implemented.Not all internal audit forms had a documented action plan to address deficits identified as corrective actions, and no ‘sign-off’ to indicate that the deficits had been resolved. Internal audit forms are fully completed and show the action plan to address deficits identified as corrective actions, and these are signed off as completed when the issue has been resolved. PA ModerateIn Progress
The service provider understands their statutory and/or regulatory obligations in relation to essential notification reporting and the correct authority is notified where required.Stage 3 pressure injuries must be reported to the Ministry of Health in a timely manner. Report all stage 3 pressure injuries to the Ministry of Health in a timely manner. PA LowIn Progress
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.Six of the nine residents’ care plans reviewed, did not describe fully the care required to meet the residents’ desired outcomes. Provide evidence that care plans describe fully the required support the resident requires to meet their needs. PA ModerateIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.The interventions provided to some residents at Stillwater are not always consistent with meeting the residents’ assessed needs and desired outcomes. This, at times, is due to the care plan not documenting fully that care required (refer 1.3.5.2). Or, the care is documented, and not provided. Provide evidence care plans describe fully the support the resident requires to meet their assessed needs, and that the required care is provided. PA ModerateIn Progress
Activities are planned and provided/facilitated to develop and maintain strengths (skills, resources, and interests) that are meaningful to the consumer.Activities are planned, however they are not provided on a regular basis, to develop and maintain residents’ skills, strengths, and interest. Residents in the secure unit have no twenty-four-hour activity plan in place. Provide evidence activities are planned and provided to develop and maintain residents’ strengths, skills, and interests. Provide evidence there is a designated person engaged in the secure unit who is skilled in the implementation and evaluation of diversional and recreational activities. Provide evidence that each resident in the secure unit has a twenty-four-hour activity plan that addresses their twenty-four-hour needs. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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