Selwyn Oaks

Profile & contact details

Premises details
Premises nameSelwyn Oaks
Address 21 Youngs Road Papakura 2110
Total beds48
Service typesMedical, Rest home care, Geriatric
Certification/licence details
Certification/licence nameSelwyn Care Limited - Selwyn Oaks
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence11 June 2019
Certification period36 months
Provider details
Provider nameSelwyn Care Limited
Street addressLevel 4 1 Nugent Street Grafton Auckland 1023
Post addressPO Box 8203 Symonds Street Auckland 1150

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 12 December 2017

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.Combined staff meeting minutes do not include adequate information around quality data. Three months of meeting minutes describing quality data (June – August 2017) were identical. Meeting minutes held in the staff room were not up to date and no quality data was displayed. Ensure that quality data is discussed and documented in the combined staff meetings. PA LowIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.One resident has three wounds on one wound assessment and plan, so that individual evaluation was no possible. One hospital level resident did not have behaviour monitoring consistently documented on the monitoring form and one rest home level resident’s turning chart was not up to date. Ensure that there is one wound per wound form, ensure that monitoring is consistently documented and up to date. PA ModerateReporting Complete12/02/2018
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.For hospital level; (three resident files); (i) Three residents with identified skin integrity shortfalls lacked interventions to support resident needs. (ii) one care plan did not include pain interventions (where pain was an identified issue), (iii) one care plan did not include positioning for a resident with a hemiparesis, and (iv) one did not include information to manage the frailness of the resident’s condition. For rest home level; (i) two rest home did not include sufficient interventi… (this text has been trimmed due to space limits).Ensure that all interventions to support current assessed needs are documented PA ModerateReporting Complete12/02/2018
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.(i)On the day of audit two oxygen cylinders were observed to be not secured. (ii) Two eye medications had not been dated on opening and (iii) the sharps bin was stored in the medication trolley with the medication. (i)Ensure that oxygen cylinders are secure, (ii) eye drops are dated on opening and (iii) medications are stored in a clean environment. PA ModerateReporting Complete12/02/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 12 December 2017

Audit type:Surveillance Audit

Audit date: 09 January 2018

Audit type:Partial Provisional Audit

Audit date: 11 April 2016

Audit type:Certification Audit

Audit date: 26 November 2014

Audit type:Surveillance Audit

Audit date: 02 April 2013

Audit type:Certification Audit

Audit date: 13 December 2011

Audit type:Surveillance Audit

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