Radius Millstream

Profile & contact details

Premises details
Premises nameRadius Millstream
Address 20 Hanrahan Street Allenton Ashburton 7700
Total beds99
Service typesMedical, Dementia care, Rest home care, Geriatric
Certification/licence details
Certification/licence nameRadius Residential Care Limited - Radius Millstream
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence13 June 2021
Certification periodOther months
Provider details
Provider nameRadius Residential Care Limited
Street address 12 Viaduct Harbour Avenue Auckland Central Auckland 1010
Post addressPO Box 450 Auckland 1140

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 16 January 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Food, fluid, and nutritional needs of consumers are provided in line with recognised nutritional guidelines appropriate to the consumer group.Not all food in the fridge, chiller and pantry was dated. Ensure all covered food in the fridge, chiller and pantry is dated. PA LowIn Progress
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.A fire drill has not been completed in the apartment block in the last year. Ensure a fire drill is completed in the apartment block. PA LowIn Progress
There are adequate numbers of accessible toilets/showers/bathing facilities conveniently located and in close proximity to each service area to meet the needs of consumers. This excludes any toilets/showers/bathing facilities designated for service providers or visitor use.The communal toilet near the lounge is large enough for mobility equipment but does not have a handrail, a call bell or hand basin. Ensure the communal toilet has appropriately placed handrails, a call bell and a hand basin. PA LowIn Progress
Adequate access is provided where appropriate to lounge, playroom, visitor, and dining facilities to meet the needs of consumers.The current communal lounge/dining area is not large enough as a combined room for up to 19 rest home/hospital residents. If residents are transferred through to the care centre dining room, then the current dining area is not reconfigured to manage the increase in residents. Ensure the dining/lounge areas are reconfigured to manage the increase in rest home/hospital residents. PA LowIn Progress
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.The medication room on the second floor of the apartment block is small. The room is not suitable as a treatment room for hospital level as it has no handbasin, no bench or storage. The room is small and has no air flow. Ensure if the medication room in the apartment block is to be used, it is refurbished to be suitable for hospital level or utilise/share the current treatment room in the hospital. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 16 January 2020

Audit type:Partial Provisional Audit

Audit date: 14 November 2018

Audit type:Surveillance Audit

Audit date: 18 September 2017

Audit type:Partial Provisional Audit

Audit date: 05 April 2017

Audit type:Certification Audit

Audit date: 17 May 2016

Audit type:Partial Provisional Audit

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