Premise details
- Address
- 7 Ngataringa Road Devonport Auckland 0624
- Website
- https://www.rymanhealthcare.co.nz/villages/auckland/william-sanders
- Total beds
- 142
- Service types
- Medical, Dementia care, Rest home care, Geriatric
Certification/licence details
- Certification/licence name
- William Sanders Retirement Village Limited - William Sanders Retirement Village
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- William Sanders Retirement Village Limited
- Street address
- 7 Ngataringa Road Devonport Auckland 0624
- Postal address
- 7 Ngataringa Road Devonport Auckland 0624
- Website
- https://www.rymanhealthcare.co.nz/villages/auckland/william-sanders
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| My complaint shall be addressed and resolved in accordance with the Code of Health and Disability Services Consumers’ Rights. | There is no documented evidence of complaint resolution for all complaints reviewed for 2023 and 2024. | Ensure all complaints have documented evidence of complaint resolution. | PA Low | Reporting Complete | |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review | Two hospital level resident files and two rest home level resident files did not document goals for all of the domains of care. Short-term care plans or documented interventions for acute or short-term care needs are not constantly documented. For example, one resident who returned from hospital did not have care needs documented and wound care plans do not have documented instruction for caregivers to follow. | Ensure that care plans have documented goals of care. Ensure that short-term needs have a documented care plan in place. | PA Low | Reporting Complete | |
| A medication management system shall be implemented appropriate to the scope of the service. | i). Two paper-based charts (rest home level care) had an instance of regular medication not being signed on administration (one warfarin and one ensure). ii). Three hospital level electronic charts had as needed medication (PRN) with prescribing that does not comply with safe prescribing practices, including: one with no indication for use for diazepam; one with an indication that states “Covid-19’; one documenting salbutamol two to six puffs, but no maximum dose over a period of time. iii). One | i). Ensure medication is signed for when administered. ii). Ensure prescribing is meeting safe prescribing practices. | PA Moderate | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Partial Provisional Audit
