Premise details
- Address
- 350 North Road Waikiwi Invercargill 9810
- Total beds
- 88
- Service types
- Geriatric, Medical, Physical, Rest home care
Certification/licence details
- Certification/licence name
- Presbyterian Support Southland - Vickery Court
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Presbyterian Support Southland
- Street address
- 181 Spey Street Invercargill 9810
- Postal address
- PO Box 314 Invercargill 9840
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| A medication management system shall be implemented appropriate to the scope of the service. | Room temperatures have been consistently monitored in the two treatment rooms; however, the monitoring of temperatures in the nurse’s station have not been completed as required. | Ensure the room temperatures where medications are stored, is monitored as recorded as per policy. | PA Moderate | Reporting Complete | |
| In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov | (i). Neurological observations for four of nine residents for unwitnessed falls were not evidenced as being completed as per policy. (ii). Repositioning charts for two hospital level care residents with current pressure injuries were not completed as scheduled. | (i).& (ii). Ensure the monitoring of care is completed as required or as documented in the care plan. | PA Low | Reporting Complete | |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review | Three (one hospital and two rest home) of nine care plan reviews were not completed within the required timeframes. | Ensure care plan evaluations are completed within the required timeframes. | PA Low | Reporting Complete | |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review | Care plans evaluations did not reflect progress towards goals for the two files reviewed where evaluations had been completed. There was no evidence of updates to the care plan when progress was different from the expected goals as documented in the care plan evaluation e.g. increased falls risk. Care plan evaluations were not completed within six months for two (rest home) of three residents where this was required. | Ensure that evaluations of care plans reflect progress against the goals. Ensure that the care plan is updated when progress is different from the expected outcome. Ensure care plan evaluations are completed as per policy. | PA Moderate | In Progress | |
| Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this. | Initial assessments, and initial care plans were not completed within 48 hrs for one hospital (ACC) and one rest home resident; and two initial interRAI assessments (one hospital and one rest home) were not completed within 21 days. Initial long term care plans were not completed within 21 days for one hospital and two rest home residents. Follow up interRAI assessments were not completed within six months for two rest home residents. | i)- ii) Ensure all initial assessments and care plans are completed within required timeframes. iii) Ensure six monthly interRAI assessments are completed within scheduled timeframes. | PA Moderate | In Progress | |
| A medication management system shall be implemented appropriate to the scope of the service. | Medication room temperatures – Over the previous month, there were days where temperatures were not recorded for all three wings. Three out of 12 medication charts reviewed indicated administration of PRN medications; however, effectiveness was not consistently documented in the medication system or in the resident progress notes. | Ensure medication room temperatures are monitored daily as per policy. Ensure that effectiveness /outcomes of administered prn medications are documented. | PA Moderate | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin | Initial care plan for a recent ACC hospital admission did not provide detailed interventions to guide staff in the delivery of care in relation to equipment requirements (bariatric bed and electric chair), care of a plaster cast, circulation checks, and physio instructions. One hospital resident on a YPD contract did not have detailed interventions documented to guide staff in the delivery of care in relation to a choking risk and dietary requirements. The care plan for the same resident who wa | (i)-(iv).Ensure that care plans reflects the residents’ current needs with interventions documented that provide detailed information to guide staff in the delivery of care for the residents. | PA Moderate | In Progress | |
| In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov | Inconsistent monitoring of neurological observations was identified in five of ten files reviewed following unwitnessed falls. Intentional rounding charts were not completed as scheduled for one hospital resident. Food and fluid intake was not fully documented for a rest home resident. Incident forms did not identify possible causes or follow up action plans to minimise future risks in ten of 15 incidents forms reviewed. | i-iii). Ensure monitoring occurs as scheduled. iv). Ensure incident forms identify risks and action plans to minimise future risks. | PA Moderate | In Progress | |
| Service providers shall facilitate safe self-administration of medication where appropriate. | A self-medication competency review for a rest home resident has not been completed since April 2025. | Ensure self-administration of medication competencies are completed three monthly as per policy. | PA Moderate | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
