Premise details
- Address
- 42 Herd Road Hillsborough Auckland 1042
- Total beds
- 71
- Service types
- Dementia care, Rest home care, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Metlifecare Retirement Villages Limited - Parkside Village
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 48 months
Provider details
- Provider name
- Metlifecare Retirement Villages Limited
- Street address
- Level 4 20 Kent Street Newmarket Auckland 1023
- Postal address
- PO Box 37463 Parnell Auckland 1151
- Website
- http://www.metlifecare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | (i). The building has yet to receive a Certificate of Public Use (CPU). (ii). The secure storage/safe in three medication rooms are yet to be affixed to the wall. (iii). Flooring in the ensuites of care suites (G018 and 111) are incomplete. (iv). The shelving in all storage areas (cleaning, linen and equipment) were incomplete. (v). The ceiling hoists are yet to be fitted in all the care suites. (vi). The flowing soap, hand towel dispensers, and hand sanitiser dispensers were not yet in place an | (i). Ensure the Certificate of Public Use (CPU) is obtained. (ii). Ensure the medication storage/safe in three medication rooms are affixed to the wall. (iii). Ensure the flooring in the ensuites of care suites (G018 and 111) is incomplete. (iv). Ensure all shelving in storage areas (cleaning, linen and equipment) is completed. (v). Ensure all care suites are fitted with ceiling hoists as planned. (vi). Ensure availability and accessibility of flowing soap, hand towel dispensers, and hand saniti | PA Low | Reporting Complete | |
| The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | (i). The decking off the lounge on the first floor needs completion, to ensure safe access to the outdoors. (ii). There is not yet safe access to the main entrance due to incomplete pathways and landscaping. (iii). Care suites G02, G03, G04, G05, G06, G07 access is not yet safe due to the incomplete external landscaping. | (i). Ensure that the deck of the lounge on the first floor is completed. (ii). Ensure the landscaping around the main entrance is completed. (iii). Ensure the care suites G02, G03, G04, G05, G06, G07 have safe access to the outdoors. | PA Low | Reporting Complete | |
| Health care and support workers shall receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures. | Staff have not yet completed fire safety and emergency training specific to the new building; this includes a fire drill. | Ensure staff complete fire safety and emergency training specific to the new building, including a fire drill. | PA Low | Reporting Complete | |
| Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | The evacuation scheme has been lodged for review and still needs approval. | Ensure the fire evacuation scheme has been approved by FENZ prior to occupancy. | PA Low | Reporting Complete | |
| An appropriate call system shall be available to summon assistance when required. | (i). The call bell system is not yet operational throughout the facility. | (i). Ensure the call bell system is activated and functional. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Partial Provisional Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Provisional Audit
