Premise details
- Address
- 24 Coronet Place Avondale Auckland 1026
- Website
- http://www.lexiscare.co.nz
- Total beds
- 99
- Service types
- Rest home care, Psychogeriatric, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Lexis Limited - Lexis Care
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Lexis Limited
- Street address
- 24 Coronet Place Avondale Auckland 1026
- Postal address
- PO Box 100347 North Shore Auckland 0745
- Website
- http://www.lexiscare.co.nz
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | At the time of the audit the provider did not meet the Clause D 17.4 of the Aged Residential Hospital Specialised contract (ARHSS) related to registered nurse cover for the PG unit at night. | Ensure to meet the contractual requirements related to RN cover for the PG unit. | PA Low | In Progress | |
| Service providers shall ensure safe and appropriate storage and disposal of waste and infectious or hazardous substances that complies with current legislation and local authority requirements. This shall be reflected in a written policy. | (i). There are no clear guidelines in the policies around the cleaning/disinfection of commode bowls. (ii). The three sluice rooms were not fully functional: (a) there were no sanitizer in the sluice room on the ground floor (PG unit); (b) The second sluice room in the `new wing` had a sanitiser but it was not functional, and the deep sink was not accessible to staff; (c) The sluice in the `old wing` was a storeroom; there was an older version of a macerator but not accessible to staff. (iii). | (i). Ensure policies reflect the guidelines related to the cleaning/disinfection of commodes. (ii). Ensure all sluices are functional and staff have access to sanitizers. (iii). Ensure staff receive the appropriate training in the use of the sanitizer(s). | PA Low | In Progress | |
| Service providers shall ensure that the environment is clean and there are safe and effective cleaning processes appropriate to the size and scope of the health and disability service that shall include: (a) Methods, frequency, and materials used for cleaning processes; (b) Cleaning processes that are monitored for effectiveness and audit, and feedback on performance is provided to the cleaning team; (c) Access to designated areas for the safe and hygienic storage of cleaning equipment and chemi | There are not clear guidelines to housekeepers related to the cleaning and drying of mopheads. | Ensure there are documented guidelines for the cleaning and drying of mopheads; and staff received the training accordingly. | PA Low | In Progress | |
| Service providers shall ensure there are safe and effective laundry services appropriate to the size and scope of the health and disability service that include: (a) Methods, frequency, and materials used for laundry processes; (b) Laundry processes being monitored for effectiveness; (c) A clear separation between handling and storage of clean and dirty laundry; (d) Access to designated areas for the safe and hygienic storage of laundry equipment and chemicals. This shall be reflected in a writt | (i). There is not a defined flow of dirty and clean laundry in the ground floor laundry area. (ii). There is a lack of appropriate bench space to fold residents’ clean clothes without cross contamination. | (i). Ensure equipment is grouped into dirty and then clean areas to deliver for optimal workflow. (ii). Ensure appropriate space is available for folding of clean linen to prevent cross infection. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Provisional Audit
