Premise details
- Address
- 194 Nixon Street Hamilton East Hamilton 3216
- Total beds
- 47
- Service types
- Dementia care, Rest home care
Certification/licence details
- Certification/licence name
- Kaylex Care Limited - Eastcare Residential Home
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Kaylex Care Limited
- Street address
- 194 Nixon Street Hamilton East Hamilton 3216
- Postal address
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall evaluate progress against quality outcomes. | Not all internal audits have been completed as per the facility’s schedule and, while some of the corrective actions arising from the audits have been addressed, these have not been signed off in the electronic register. | Provide evidence that internal audits are being completed as per the facility’s schedule and that corrective actions have been signed off in the electronic register once addressed. | PA Low | In Progress | |
| The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | The external physical environment was neither safe, well maintained, nor tidy. There is no clear access to the designated emergency assembly area in the car park when exiting via the external side door of the Korimako wing. In addition, the Korimako wing garden does not have appropriate security measures in place to prevent unauthorised exit from the secure unit. Internal areas of the facility require refurbishment, particularly painted areas. | Ensure all external areas are safe and that emergency egress routes from the Korimako wing to the evacuation assembly area are accessible. Provide evidence of a plan for refurbishment of the facility. | PA Moderate | In Progress | |
| Health care and support workers shall have the opportunity to discuss and review performance at defined intervals. | Not all staff have had an opportunity to discuss and review performance on an annual basis as defined in policy documentation. | Provide evidence to show that staff have had an opportunity to discuss and review performance on an annual basis as defined in policy documentation. | PA Moderate | In Progress | |
| Alternative essential energy and utility sources shall be available, in the event of the main supplies failing. | There were insufficient civil defence supplies available to meet the requirements of the residents and staff who may be in the facility during a civil defence emergency. There was insufficient water stored to meet the recommendations of the National Emergency Management Agency, and some of the water was outside of its expiry date. | Ensure there are sufficient civil defence supplies available to meet the requirements of residents and staff during a civil defence emergency. Ensure sufficient water is stored to meet the recommendations of the National Emergency Management Agency, and that the water is monitored for expiry dates. | PA Moderate | In Progress | |
| Health care and support workers shall be trained in least restrictive practice, safe practice, the use of restraint, alternative cultural-specific interventions, and de-escalation techniques within a culture of continuous learning. | No education on least restrictive practice, safe practice, or the use of restraint had been delivered in 2025 or 2026. | Provide evidence that staff have received education on least restrictive practice, safe practice, and the use of restraint. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
