Notifying an incident under section 31

Section 31(5) of the Health and Disability Services (Safety) Act 2001 requires certified providers to notify the Director-General of Health about any:

  • health and safety risk to residents or a situation that puts (or could potentially put) the health and safety of people at risk
  • Police investigation into any aspects of the service
  • death reported to the Coroner of a person to whom you have provided services or that occurred in any premises in which services are provided.

Reporting of these incidents enables providers and the health system to review and learn from adverse events. This knowledge helps everyone to provide safe and quality services.

If you are an aged residential care provider, hospice or provide maternity services, please use the Notification of an incident under section 31 form (Word, 63 KB) to advise HealthCERT of these incidents.

The Section 31 Reporting Guidelines (Word, 68 KB) provide more information about what incidents should be reported and things to consider when reporting an incident.

Pressure injuries

Currently HealthCERT requires aged residential care providers, hospices and maternity services to report all pressure injuries at stage 3 and above on a separate form. That is:

  • all stage 3 and stage 4 pressure injuries
  • unstageable pressure injuries
  • suspected deep tissue injuries.

For pressure injuries use Notification of a pressure injury form (Word, 67 KB). Reporting is required irrespective of where the pressure injury was acquired.

Advising your district health board

If you hold a contract with your local district health board (DHB), you should also send a copy of the completed notification form to your DHB Portfolio Manager.

Further information

If you have any questions, please contact HealthCERT on 0800 113 813 or at

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