National Ambulance Sector Office (NASO)

New Zealand’s ambulance service provides emergency care, no matter where you are in New Zealand.


NASO provides strategic leadership for the road and air ambulance sectors to help ensure New Zealanders have access to emergency care when they need it.

It is focused on commissioning emergency ambulance services to enable safe, effective, sustainable and more equitable health outcomes for all New Zealanders.

NASO works with ambulance service providers, DHBs and other government and health organisations to commission ambulance services.

NASO works on behalf of the Ministry of Health and ACC, which jointly fund emergency ambulance services.

In this section

  • To call an ambulance for an accident or medical emergency, dial 111. When you call 111 and ask for an ambulance the person on the phone will work out the best help for you. Call takers are trained to give you the help you need. Read more
  • The majority of emergency ambulance funding is from the government. Read more
  • NASO supports quality and safety management of New Zealand’s ambulance services to ensure services are consistently delivered to an agreed standard, with appropriate accountability. Read more
  • Providers send regular reports to NASO. This helps NASO understand how ambulance services are being delivered and plan service improvements as well as future strategy and investment decisions. Read more
  • NASO provides strategic leadership for the ambulance sector. Read more
  • On this page you will find documents relating to NASO’s work that have been made available publicly. Read more
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