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Premise details

Address
9 Victoria Place Tokoroa 3420
Total beds
51
Service types
Medical, Dementia care, Rest home care, Geriatric

Certification/licence details

Certification/licence name
Victoria Place Lifecare Limited - Victoria Place Lifecare Limited
Current auditor
The DAA Group Limited
End date of current certificate/licence
Certification period
12 months

Provider details

Provider name
Victoria Place Lifecare Limited
Street address
9 Victoria Place Tokoroa 3420
Postal address
9 Victoria Place Tokoroa 3420

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 22 August 2024

Outcome required Found at audit Action required Risk rating Action status Date action reported complete
In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov Care plans as implemented did not include all identified needs of the residents. This included physical needs of residents and cultural needs for residents who identified as Māori. Not all care planning for residents in the secure dementia unit included behavioural support planning, and no residents in the unit had a 24-hour plan describing how their behaviour is best managed over a 24-hour period, as required by contract. Ensure all identified needs of the residents, both physical and cultural, are included in care planning as implemented. Ensure care planning for residents in the secure dementia unit includes behavioural support plans, a 24-hour plan of how to best manage the residents’ behaviour and a 24-hour diversional therapy plan, as required by contract. PA Moderate In Progress
In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov Care plans as implemented did not include all identified needs of the residents. This included physical needs of residents and cultural needs for residents who identified as Māori. Not all care planning for residents in the secure dementia unit included behavioural support planning, and no residents in the unit had a 24-hour plan describing how their behaviour is best managed over a 24-hour period, as required by contract. Ensure all identified needs of the residents, both physical and cultural, are included in care planning as implemented. Ensure care planning for residents in the secure dementia unit includes behavioural support plans, a 24-hour plan of how to best manage the residents’ behaviour and a 24-hour diversional therapy plan, as required by contract. PA Moderate Reporting Cancelled

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

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