Premise details
- Address
- 163 Hibiscus Coast Highway Red Beach 0932
- Total beds
- 32
- Service types
- Rest home care, Geriatric
Certification/licence details
- Certification/licence name
- Orewa Beach View Retirement Home & Hospital Limited - Solemar
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Orewa Beach View Retirement Home & Hospital Limited
- Street address
- 53B Sentinel Road Herne Bay Auckland 1011
- Postal address
- PO Box 147096 Ponsonby Auckland 1144
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care. | (i). There have been no resident, family /whānau and staff satisfaction surveys completed between 2022 and 2024. (ii). Resident, family/ whānau meetings have not been held since the last audit. | (i). Ensure that satisfaction surveys are competed as scheduled. (ii). Ensure that resident, family/ whānau meetings are held as scheduled. | PA Low | In Progress | |
| Governance bodies shall ensure service providers deliver services that improve outcomes and achieve equity for tāngata whaikaha people with disabilities. | The funder has not been notified of the decision made to keep two residents who were assessed as requiring dementia level of care but recently reassessed as requiring hospital level of care in the dementia unit. | Inform and discuss with the funder, the decision to keep two residents reassessed as requiring hospital level of care in the dementia unit. | PA Moderate | Reporting Complete | |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | The secure unit till not be fit for purpose for residents requiring hospital or rest home level of care. | Change the dementia unit to a non-secure unit once all residents requiring dementia care have been relocated to other facilities. | PA Low | Reporting Complete | |
| The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | Bedrooms are locked when residents are in the lounge or dining areas. | Ensure residents can access their own rooms without having to wait for staff to open them. | PA Moderate | Reporting Complete | |
| Where required by legislation, there shall be a Fire and Emergency New Zealand- approved evacuation plan. | The owner/administrator has not yet checked with Fire and Emergency Services to see if another fire evacuation scheme is required with the change to dual purpose beds. | Ensure that the fire evacuation scheme meets the needs of the service in light of the change from the dementia unit to dual purpose beds. | PA Low | Reporting Complete | |
| Governance bodies shall have meaningful Māori representation on relevant organisational boards, and these representatives shall have substantive input into organisational operational policies. | There is no documented evidence that the governance bodies have meaningful Māori representation and that these representatives have input into organisational operational processes. | Ensure that governance bodies have meaningful Māori representation with input into organisational processes. | PA Low | Reporting Complete | |
| Service providers shall identify external and internal risks and opportunities, including potential inequities, and develop a plan to respond to them. | There is no evidence documented to demonstrate follow up of internal audit corrective actions and sign off when completed. | Ensure that corrective actions are followed up and signed off when completed. | PA Low | Reporting Complete | |
| Service providers demonstrate routine analysis to show entry and decline rates. This must include specific data for entry and decline rates for Māori. | (i). The service does not keep records of how many prospective residents and family/whānau have viewed the facility, or admissions and declined referrals. (ii). The service does not report the ethnicity data and did not routinely analyse ethnicity data related to admissions and declined referrals. | (i). & (ii). Ensure demonstration of routine analysis to show entry, decline rates, and ensure data includes specific data for entry and decline rates for Māori. | PA Low | Reporting Complete | |
| Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this. | There was no evidence of resident and family/whānau involvement in the interRAI assessments and long-term care plans reviewed. | Ensure there is documented evidence of resident and family/whānau input to assessments and care planning processes. | PA Low | Reporting Complete | |
| Surveillance methods, tools, documentation, analysis, and assignment of responsibilities shall be described and documented using standardised surveillance definitions. Surveillance includes ethnicity data. | Infection surveillance does not include ethnicity data. | Ensure infection surveillance includes ethnicity data. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Partial Provisional Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
