Premise details
- Address
- 163 Hibiscus Coast Highway Red Beach 0932
- Total beds
- 32
- Service types
- Rest home care, Geriatric
Certification/licence details
- Certification/licence name
- Orewa Beach View Retirement Home & Hospital Limited - Solemar
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Orewa Beach View Retirement Home & Hospital Limited
- Street address
- 53B Sentinel Road Herne Bay Auckland 1011
- Postal address
- PO Box 147096 Ponsonby Auckland 1144
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care. | i). There was no evidence that results from resident, family/whānau and staff surveys is analysed and corrective action plans implemented for areas that receive suboptimal results. ii). There was no evidence that all survey results are shared appropriately with residents, family/whānau and staff. iii). The provider is yet to implement a system that ensures all resident and family/whānau meetings occur as per schedule. | i). Ensure information received from resident, family/whānau and staff surveys is analysed and corrective action plans formulated for areas that receive suboptimal results. ii). Ensure all results are shared with residents, family/whānau and staff. iii). Ensure a system is implemented that sees all resident and family/whānau meetings occur as scheduled. | PA Moderate | In Progress | |
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | i)The lino in two bathrooms has worn through and water is seeping underneath. ii) The shower head in one bathroom falls off the wall when in use. In the same bathroom, the call bell cannot be accessed by the residents when showering independently. | i). & ii). Ensure all buildings’ plant and equipment is fit for purpose and complies with legislation relevant to the health and disability services being provided. | PA Low | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin | i). One resident on respite care who was diabetic had no interventions to guide staff in the management of hyperglycaemia or hypoglycaemia. ii). One resident on respite care who identified as Māori did not have any information to guide staff to meet their cultural needs. iii). One hospital level resident had mood triggered within their interRAI assessment and had advised staff they were feeling depressed; however, there was no documented interventions to guide care staff to recognise their low m | i). – vi). Ensure all resident care plans are completed with sufficient information to guide all care staff to meet all residents’ assessed needs. | PA Moderate | In Progress | |
| Service providers shall ensure there is a system to identify, plan, facilitate, and record ongoing learning and development for health care and support workers so that they can provide high-quality safe services. | i). A staff training schedule for the 2025-2026 period to include mandatory and annual education appropriate to meet residents care needs was not available on the day of the audit. ii). Attendance for the education sessions that had been was low. | i). & ii). Ensure a staff training schedule is evidenced, implemented and staff attend all training that is required for their respective roles and responsibilities. | PA Low | In Progress | |
| My service provider shall know and understand my rights and ensure that I am informed of my rights. | i). There was no evidence residents and family/whānau were provided with information around the Code on admission. ii). Residents and family/whānau were not familiar with the Code. | i).& ii). Ensure residents and their family/whānau are provided information on admission regarding their rights and discussion is ongoing. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Partial Provisional Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
