Premise details
- Address
- 3 Seventh View Avenue Beachlands Auckland 2018
- Total beds
- 65
- Service types
- Rest home care, Geriatric, Medical, Dementia care
Certification/licence details
- Certification/licence name
- Metlifecare Retirement Villages Limited - Pohutukawa Landing Care Home
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 12 months
Provider details
- Provider name
- Metlifecare Retirement Villages Limited
- Street address
- Level 4 20 Kent Street Newmarket Auckland 1023
- Postal address
- PO Box 37463 Parnell Auckland 1151
- Website
- http://www.metlifecare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | The garden area of the memory (dementia) care suites area requires alteration to ensure the safety and security of residents. | Provide evidence that the garden area of the memory (dementia) care suites area has been altered to ensure the safety and security of residents. | PA Low | Reporting Complete | |
| Service providers shall ensure there are sufficient health care and support workers on duty at all times to provide culturally and clinically safe services. | Staffing levels are not yet in place to provide culturally and clinically safe services, including in the memory (dementia) care suites area. | Ensure there are sufficient staff in place to provide culturally and clinically safe services, including for the care of residents in the memory (dementia) care suites services. | PA Low | Reporting Complete | |
| Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided. | Staff employed to work in the proposed care suites have yet to be orientated to the new work and work area, including the secure dementia care area, in sufficient numbers to support residents in line with the transition plan. | Provide evidence that staff working in the proposed care suites, including the secure dementia area, have been orientated to the care suites work and work area in sufficient numbers to support residents in line with the transition plan, prior to resident occupancy. | PA Low | Reporting Complete | |
| Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity. | The planned process for activities is appropriate for the proposed levels of care to be delivered at Pohutukawa Landing, but the programme is not yet resourced, and it has not been based on the actual preferences of residents. | Provide evidence that recruitment for the activities programme has been completed prior to residents occupying the facility, and that the programme is reflective of the needs and preferences of residents. | PA Low | Reporting Complete | |
| Service providers ensure competent health care and support workers manage medication including: receiving, storage, administration, monitoring, safe disposal, or returning to pharmacy. | There are insufficient staff with the appropriate scope of practice available to adequately manage medication prescribing, dispensing, reconciliation and review. | Provide evidence that there are sufficient staff with the appropriate scope of practice available to adequately manage medication prescribing, dispensing, reconciliation and review prior to residents entering into the service. | PA Low | Reporting Complete | |
| Service providers shall ensure health care and support workers are able to provide a level of first aid and emergency treatment appropriate for the degree of risk associated with the provision of the service. | There are insufficient staff currently in place with current first aid certification to cover the proposed roster for the service 24/7. | Provide evidence that there are sufficient staff in place who are first aid certified to cover the proposed roster prior to residents being admitted to the service. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
