Premise details
- Address
- Care Home 35 Cobham Road Kerikeri 0230
- Total beds
- 65
- Service types
- Dementia care, Rest home care, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Metlifecare Retirement Villages Limited - Oakridge Villas
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Metlifecare Retirement Villages Limited
- Street address
- Level 4 20 Kent Street Newmarket Auckland 1023
- Postal address
- PO Box 37463 Parnell Auckland 1151
- Website
- http://www.metlifecare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | There is a Metlifecare preventative maintenance for their care facilities; however, at Oakridge, the preventative maintenance plan was not fully documented between December 2024 to June 2025 to include hot water temperatures and monthly inspection checklists. | Ensure the Metlifecare`s preventative maintenance plan is followed as per policy requirements. | PA Low | In Progress | |
| Meaningful activities shall be planned and facilitated to develop and enhance people’s strengths, skills, resources, and interests, and shall be responsive to their identity. | (i). Resident activities profiles/ and activity assessments have not been completed for five residents to guide the care planning process. (ii). Descriptions of the activities documented to meet the resident's needs in relation to individual diversional, motivational, and recreational therapy during the 24-hour period were not completed. (iii). Attendance has not always been documented in the attendance sheets for activities. | (i)-(ii). Ensure that the activities assessment and care planning policy is implemented to enhance residents’ skills, strengths, and interests. (iii). Ensure attendance of residents participating in activities is recorded. | PA Low | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin | (i). There are not always a health conditions list provided/documented by the GPs at admission for five of the residents’ files reviewed (one for dementia care, one on ACC, three long-term) (ii). InterRAI assessment scores were not always identified in the care plans for three residents (one rest home and two hospital level care). (iii). One respite resident’s behaviour management plan (tracer) did not recognise all the behaviours and triggers identified in the progress notes and on behaviour | (i)-(ii) Ensure documentation is completed that support registered nurses to identify early warning signs and risks that may adversely affect a person’s wellbeing. (iii)-(iv). Ensure interventions are individualised with sufficient detail to guide care. | PA Low | In Progress | |
| In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov | (i). When health care needs change, there is appropriate communication with the GPs; however, not all communicating notes and instructions are integrated/uploaded in the resident’s file and remain in the email inbox. (ii). One resident with two pressure injuries had one wound assessment for both pressure injuries. | (i). Ensure communicating notes and instructions from GP/NP are integrated/uploaded in the resident’s file, rather than remaining in the email inbox. (ii). Ensure each wound has a separate wound assessment documentation. | PA Low | In Progress | |
| Service providers shall ensure that there is a pandemic or infectious disease response plan in place, that it is tested at regular intervals, and that there are sufficient IP resources including personal protective equipment (PPE) available or readily accessible to support this plan if it is activated. | There is insufficient stock on site to manage an outbreak of infection and a lack of preparedness to set up isolation stations outside the rooms of residents, if they need to be isolated. A system for checking the stock of outbreak supplies has not been implemented. | Ensure there are sufficient supplies on site to manage an outbreak of infection and that stock is regularly checked. Ensure there is equipment on site to set up isolation stations. | PA Low | In Progress |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
