Premise details
- Address
- 148 Meadowbank Road Meadowbank Auckland 1072
- Total beds
- 64
- Service types
- Rest home care, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Oceania Care Company Limited - Meadowbank Village - Care Centre
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Oceania Care Company Limited
- Street address
- Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010
- Postal address
- PO Box 9507 Newmarket Auckland 1149
- Website
- http://www.oceaniahealthcare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| A medication management system shall be implemented appropriate to the scope of the service. | The controlled drug six monthly quantitative stock take was not being undertaken. | All controlled drugs have the six monthly quantity and actual stock on hand recorded as per the regulations. | PA Low | Reporting Complete | |
| Service providers shall develop and implement policies and procedures in accordance with good employment practice and meet the requirements of legislation. | Human resource policies and procedures are available; however, it was not possible to ascertain the level of their implementation as the staff records are disorganised, in a mix of hard and soft copy and eight of nine sets reviewed were incomplete. | Documentation related to individual staff recruitment and employment processes demonstrate that the service provider is implementing policies and procedures that are consistent with good employment practice and related legislation. | PA Moderate | Reporting Complete | |
| Service providers shall ensure there are safe and effective laundry services appropriate to the size and scope of the health and disability service that include: (a) Methods, frequency, and materials used for laundry processes; (b) Laundry processes being monitored for effectiveness; (c) A clear separation between handling and storage of clean and dirty laundry; (d) Access to designated areas for the safe and hygienic storage of laundry equipment and chemicals. This shall be reflected in a writt | The laundry process and room require some improvement from a health and safety perspective. Areas identified as clean and dirty areas had restricted flow, there was unsafe chemical storage, the storage of the returning clean laundry from the external laundry service needs improvement. | A sign be erected, in an area near the dirty laundry cage to alert staff to falling bags of dirty laundry coming down the chute. Appropriate containers for sorting of dirty linen into the various washing groups that are large enough to contain the amount of linen being sorted and is high enough to reduce staff bending be purchased. The floor of the laundry is made well to allow for effective infection control cleaning. Chemicals used in the laundry are stored safely. The flow of the laundr | PA Low | Reporting Complete | |
| My complaint shall be addressed and resolved in accordance with the Code of Health and Disability Services Consumers’ Rights. | Not all aspects of the complaints process are being implemented in accordance with the Code of Health and Disability Services Consumers’ Rights and the service provider’s policy and procedures and issues for improvement are not all being identified and raised for quality improvement purposes. | All complaints are addressed according to the Code of Health and Disability Services Consumers’ Rights and to Oceania Healthcare policies and procedures. Any opportunities for improvement are identified and implemented. | PA Low | Reporting Complete | |
| Health care and support workers shall receive an orientation and induction programme that covers the essential components of the service provided. | New staff orientation programmes are overdue for review. Staff reported receiving a minimal orientation only. Staff files did not include documentation that confirmed they had undergone an orientation and induction programme that covered the essential components of the service. | Personnel records of health care and support workers demonstrate each person has undertaken an orientation and induction programme that covered the essential components of the services provided. | PA Low | Reporting Complete | |
| Service providers shall facilitate safe self-administration of medication where appropriate. | (i) Two residents self-administering medicines had competence assessments that were overdue for review. (ii) Self-administered medications were not stored securely as per policy requirements. | Ensure appropriate processes are in place for residents self-administering medications. | PA Moderate | Reporting Complete | |
| Surveillance methods, tools, documentation, analysis, and assignment of responsibilities shall be described and documented using standardised surveillance definitions. Surveillance includes ethnicity data. | Monthly surveillance of infections does not include ethnicity data. | Ensure monthly surveillance of infections includes ethnicity data. | PA Low | Reporting Complete | |
| Service providers shall follow the National Adverse Event Reporting Policy for internal and external reporting (where required) to reduce preventable harm by supporting systems learnings. | Documentation does not demonstrate that non-clinical incidents have been investigated and responded to in a timely manner. Neurological monitoring of residents post unwitnessed fall is not consistently occurring at the frequency and duration as required by organisation policy. | Ensure all incidents are investigated and responded to in a timely manner and documentation is maintained. Ensure residents have neurological monitoring as required by organisation policy post unwitnessed fall. | PA Moderate | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Partial Provisional Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Partial Provisional Audit
