Premise details
- Address
- 685 Queen Street East Levin 5510
- Total beds
- 76
- Service types
- Geriatric, Medical, Rest home care
Certification/licence details
- Certification/licence name
- Masonic Care Limited - Horowhenua Masonic Village
- Current auditor
- BSI Group New Zealand Ltd
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Masonic Care Limited
- Street address
- 63 Wai-Iti Crescent Woburn Lower Hutt 5010
- Postal address
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Service providers shall facilitate safe self-administration of medication where appropriate. | There is no documented three-monthly general practitioner or nurse practitioner competency review for the six residents who self-administer medications. | Ensure competency reviews are completed by the general practitioner or nurse practitioner and documented. | PA Moderate | Reporting Complete | |
| A medication management system shall be implemented appropriate to the scope of the service. | (i). Six rest home residents on controlled drugs have individual prescriptions but are dispensed and administered through the bulk order process. (ii). ’As required’ medication effectiveness has not been documented consistently. (iii). Four medication charts did not have allergies documented. (iv). Medication room temperature monitoring has not been consistently done daily for unit 2 and unit 3. | (i). Ensure that controlled drugs for rest home level care residents are ordered, dispensed, and administered specifically for them in line with expected regulations and not as bulk stock process. (ii). Ensure effectiveness of ‘as required’ medicines is documented consistently. (iii). Ensure allergies are consistently documented on the medication charts. (iv). Ensure daily temperature monitoring is completed for medication rooms and fridges. | PA Moderate | Reporting Complete | |
| In implementing care or support plans, service providers shall demonstrate: (a) Active involvement with the person receiving services and whānau; (b) That the provision of service is consistent with, and contributes to, meeting the person’s assessed needs, goals, and aspirations. Whānau require assessment for support needs as well. This supports whānau ora and pae ora, and builds resilience, self-management, and self-advocacy among the collective; (c) That the person receives services that remov | (i). The care plan has not been updated for one hospital resident to indicate a pressure injury that healed in June 2025. (ii). Changes to two respite care plans have not been dated or signed by the registered nurse. (iii). Fluid output monitoring has not been consistently documented as per care plan for two residents with catheters (one hospital and one rest home level of care). (iv). For one resident with a current pressure injury, there was no change of position documented as per care plan. | (i)-(ii). Ensure that care plans are updated with changes and these are dated and signed for. (iii)-(v). Ensure monitoring records are comprehensively completed as per care plan. | PA Low | Reporting Complete | |
| An approved food control plan shall be available as required. | (i). There is no process in place to monitor and record fridge temperatures in the kitchenettes. (ii). Food stored in the kitchenette fridges were not labelled or dated. | (i). Ensure fridge temperature monitoring is completed. (ii). Ensure food stored in the fridges is labelled and dated. | PA Low | Reporting Complete | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin | There are no detailed interventions to guide staff in the delivery of care service for (i). Diabetic residents (one hospital and one rest home) related to diabetes management including (but not limited to) reportable ranges, frequency of HBA1c checks, signs and symptoms of hypoglycaemia and hyperglycaemia, and management of same. (ii). Pressure injury management for one hospital resident with a current pressure injury. (iii). Catheter care and management, including risks and strategies; signs | (i)-(iv). Ensure that there are comprehensive interventions documented to provide guidance for care staff for delivery of resident specific care needs. | PA Low | Reporting Complete | |
| Service providers shall engage with people receiving services to assess and develop their individual care or support plan in a timely manner. Whānau shall be involved when the person receiving services requests this. | (i). One rest home resident assessed for permanent care on 3 June 2025 did not have an interRAI and long-term care plan in place. (ii). One rest home resident had their long-term care plan developed six weeks post admission. | (i)-(ii)Ensure interRAI assessments and long-term care plans are completed within three weeks of admission. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant corrective action manager.
- Date action reported complete
The date that the corrective action manager was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits. The guide gives an overview of the auditing process and explains what the audit reports mean.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
Audit date:
Audit type: Certification Audit
Audit date:
Audit type: Surveillance Audit
