Premise details
- Address
- 131 Hill Road Manurewa Auckland 2105
- Website
- http://www.oceaniahealthcare.co.nz/find-a-place/aged-care/elmwood-care
- Total beds
- 161
- Service types
- Physical, Rest home care, Geriatric, Medical
Certification/licence details
- Certification/licence name
- Oceania Care Company Limited - Elmwood Rest Home and Village
- Current auditor
- The DAA Group Limited
- End date of current certificate/licence
- Certification period
- 36 months
Provider details
- Provider name
- Oceania Care Company Limited
- Street address
- Level 11, Deloitte building 80 Queen Street Auckland Central Auckland 1010
- Postal address
- PO Box 9507 Newmarket Auckland 1149
- Website
- http://www.oceaniahealthcare.co.nz/
Progress on issues from the last audit
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
---|---|---|---|---|---|
The physical environment, internal and external, shall be safe and accessible, minimise risk of harm, and promote safe mobility and independence. | On the day of the audit, not all the external areas were completed, safe and accessible for residents. The front of the building was still a construction site. After the revisit by the council, photographs showed some barriers around steps still needed to be removed and handrails installed to ensure safety. | Ensure all final external work is completed for residents to be safe using the front, external areas. | PA Low | Reporting Complete | |
Service providers will explain emergency and security arrangements to all people using the services. | The briefing on emergency and security arrangements had not been completed at the time of the audit but is planned to take place after residents move in. | Ensure that the emergency and security briefing is provided to residents as soon as possible after they move into the new building. | PA Low | Reporting Complete | |
Buildings, plant, and equipment shall be fit for purpose, and comply with legislation relevant to the health and disability service being provided. The environment is inclusive of peoples’ cultures and supports cultural practices. | On the day of audit, the Certificate of Public Use had not been issued by the local council because the external areas were still under construction and were incomplete. (See also 4.1.2). | Ensure that the Certificate of Public Use is available on site. | PA Low | Reporting Complete | |
Health care and support workers shall have the opportunity to discuss and review performance at defined intervals. | An area for improvement had been identified at the provider’s unannounced surveillance audit on 3 July 2024. Of the sample of personnel files reviewed, 50% did not have a current performance appraisal. On the day of this partial provisional audit the corrective action plan to address this was being developed. The BCM described the plans which would be put in place. | Ensure that staff appraisals are current for all staff across the Elmwood site. | PA Low | Reporting Complete |
Guide to table
- Outcome required
The outcome required by the Health and Disability Services Standards.
- Found at audit
The issue that was found when the rest home was audited.
- Action required
The action necessary to fix the issue, as decided by the auditor.
- Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
- Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
- Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
About audit reports
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Before 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) appear on the rest home’s page. As the rest home completes the required actions, the status on the website updates.
Audit date:
Audit type: Partial Provisional Audit
- (docx, 59.44 KB) Elmwood Rest Home and Village - Aug 2024
- (pdf, 148.91 KB) Elmwood Rest Home and Village - Aug 2024
Audit date:
Audit type: Surveillance Audit
- (docx, 61.11 KB) Elmwood Rest Home and Village - Jul 2024
- (pdf, 149.1 KB) Elmwood Rest Home and Village - Jul 2024
Audit date:
Audit type: Certification Audit
- (docx, 71.54 KB) Elmwood Rest Home and Village - Sep 2022
- (pdf, 215.5 KB) Elmwood Rest Home and Village - Sep 2022
Audit date:
Audit type: Surveillance Audit
- (docx, 37.5 KB) Elmwood Rest Home and Village - Jul 2021
- (pdf, 146.21 KB) Elmwood Rest Home and Village - Jul 2021
Audit date:
Audit type: Certification Audit
- (docx, 51.14 KB) Elmwood Rest Home and Village - Aug 2019
- (pdf, 200.7 KB) Elmwood Rest Home and Village - Aug 2019
Audit date:
Audit type: Surveillance Audit
- (docx, 34.39 KB) Elmwood Rest Home and Village - Oct 2018
- (pdf, 135.54 KB) Elmwood Rest Home and Village - Oct 2018
Audit date:
Audit type: Partial Provisional Audit; Surveillance Audit
- (docx, 42.56 KB) Elmwood Rest Home and Village - Jan 2018
- (pdf, 167.6 KB) Elmwood Rest Home and Village - Jan 2018