COVID-19: Vaccine information for disabled people

Get advice on the COVID-19 vaccine if you’re disabled or helping someone with a disability.

Last updated: 7 October 2021

On this page:


Information in alternate formats

We have information and health advice about COVID-19 vaccines in Easy Read, New Zealand Sign Language, large print and audio formats.

COVID-19: Easy Read information
COVID-19 New Zealand Sign Language
COVID-19: Large print and audio


Book your vaccine

Everyone in Aotearoa New Zealand aged 12 years and over can book their free COVID-19 vaccination now.

Book online through Book My Vaccine or call the COVID Vaccination Healthline on 0800 28 29 26.

Many health care providers are also giving COVID-19 vaccinations and taking bookings directly. Check with your doctor, local pharmacy, medical and Hauora centre, marae, church or community clinic.

You can ask someone from your whānau, a friend or a carer to help book your appointments.

You can take a support person to your appointment.

Disability COVID vaccination phoneline

Disabled people, and their carers, can call the COVID Vaccination Healthline 0800 28 29 26 and push ‘2’ to receive tailored advice and support for booking their vaccination appointments including assistance with coordinating transport to and from the vaccination site and arranging the necessary support/accommodations during the appointment.

Calls are free 8 am – 8 pm Monday to Friday. Team members answering are either disabled people themselves or are allies to the disability community across Aotearoa.

The team can support people with a range of disabilities including:

  • Blind, Deafblind and low vision
  • Deaf and hard of hearing
  • physical impairments
  • intellectual impairments
  • neuro diverse
  • long-term health conditions.

If you need assistance during your appointments

When you book your vaccination, you will be asked if you require assistance during your appointment.

Assistance can include:

  • an NZSL interpreter
  • support to make decisions
  • assistance to move around
  • a longer appointment time
  • a quiet or low-sensory environment
  • more space to move around.

If you book online, we may need to contact you to make sure we can meet your requirements at your chosen vaccination site.

If you have questions about accessibility or have specific or complex needs, please call the COVID Vaccination Healthline on 0800 28 29 26.


Specific vaccine health advice

If you have specific health concerns, including feeling unwell, waiting on a COVID-19 test result, underlying health conditions, pregnancy or other conditions, you can learn about whether this affects your vaccination.

Vaccination health advice


Making a decision about having the COVID-19 vaccine

Everyone should have the opportunity to take an active role in making decisions about:

  • their emotional wellbeing
  • their physical health and wellbeing
  • things important to them.

We have a decision-making tool that can help you decide about having the COVID-19 vaccine. You can fill in the tool yourself and take it with you to your vaccination appointment.

Supported decision-making

If you’re supporting someone with a disability to decide about the COVID-19 vaccine, you can read the guidance information and use one of the supported decision-making tools.

There are three guidance tools that can be filled in. Choose the guidance tool or combination of tools that best suit the communication profile of the person you're supporting to make a decision.

Full guidance, includes all three tools:

Guidance Tool 1

Guidance Tool 2

Guidance Tool 3


What to expect when you get your vaccination

The Unite Against COVID-19 website has lots of helpful information about will happen at your COVID-19 vaccination appointments.

What to expect

Getting the COVID-19 vaccine – Easy Read

Getting the COVID-19 vaccine (PDF, 2.2 MB)
Getting the COVID-19 vaccine (Word, 10.5 MB)
Updated: 26 August 2021

After your COVID-19 vaccine – Easy Read

After your COVID-19 vaccine (PDF, 1.8 MB)
After your COVID-19 vaccine (Word, 8.1 MB)
Updated: 26 August 2021


General COVID-19 advice for disabled people and their whānau

We have other information specifically for disabled people and their family and whānau.

COVID-19: Information for disabled people and their family and whānau

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