NZ COVID Tracer QR codes

Displaying a QR code makes it easier for anyone visiting you to keep track of where they’ve been. Under all alert levels, businesses and services must display the official NZ COVID Tracer QR code posters wherever customers or visitors enter the premises.

Last updated: 10 September 2021

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Who needs a QR code poster?

Under all alert levels, all businesses and services, unless exempt, need to display the official NZ COVID Tracer QR code posters in a prominent place at or near the main entrances to each of their premises.

You must create a separate poster for each of your premises or unique locations.

Public transport services and small passenger services such as taxis also need to display the QR codes in a prominent place on or inside any vehicle used for the service. However, QR codes are not required on aeroplanes or intercity buses. 

We also encourage individuals to create QR codes for private events and social gatherings. This isn't a legal requirement, but it makes it easy for all your visitors to keep track of where they’ve been, and speeds up contact tracing if someone in your group tests positive for COVID-19. You can get a QR code for your vehicle too.

Further information on contact tracing requirements for business (including QR code exemptions) is available from business.govt.nz.


Mandatory record keeping

From Wednesday 8 September 2021, additional businesses and locations are required to take steps to ensure people can easily make a record when they visit.

This applies to range of new locations including health and aged care facilities, local and central government facilities, some exercise facilities, social services providers with customer service counters and hospitality and entertainment businesses.

You can find the full list of locations, guidance on how to ensure your alternative record keeping method protects people’s privacy, and more information about mandatory record keeping on the Unite Against Covid-19 website.


Displaying your posters

If you operate a business with premises, you should print as many copies of your poster as needed to make sure there is a copy on display at each entrance. Feel free to print additional copies for other locations such as your cash register.

Print your posters in A4 and in colour (if possible). If you can, place a poster on the left-hand side of your front window or entrance, with the top approximately 130cm from the ground. The key thing is to make it easy for people to reach without creating an obstruction, including from a wheelchair.

Try not to place your posters on sliding or revolving doors, in narrow or hard-to-see areas, in places with high glare, or in locations that are too high or hard to reach.

If you're hosting an event, place the posters where people are most likely to see them on the way in.

For buses, ferries and trains, display your QR code posters at each entrance and exit where anyone can reach them. You can also put extra copies inside the vehicle/vessel/carriage to make it easier for your passengers.

For taxis, shuttles and rideshares, place your QR code poster on a clipboard for people to scan, or affix the poster to the back of the front passenger seat.


Getting your official QR codes using the self-service webform

We’ve refreshed our online QR code poster service. You can now update and manage the details associated with your poster, reprint your own posters, and archive posters you no longer need.

You can get your official NZ COVID Tracer QR code posters through the self-service webform. You'll need:

  • a valid New Zealand driver licence, if you are requesting it for a business, so we can verify your identity
  • the address details for each of your premises
  • your email address
  • an email address and contact phone number for each of your locations. Please provide a phone number (such as a mobile number) that will be answered after hours to ensure that contact tracers can quickly reach you and provide advice. This is important if they discover someone who tests positive for COVID-19 has visited your business, service or event.

Note: the self-service webform is unavailable on Saturdays between 6pm and midnight due to scheduled maintenance.

Please remember you must create a separate poster for each of your premises, vehicles or unique locations. You can print multiple copies of the same poster and display several copies in the same location or premises.

If you have a large number of locations or vehicles, or do not have a driver licence, you can instead get your QR codes by emailing a completed bulk-upload template (below) to the Ministry of Health.

A video explaining the process for getting QR code posters is below.

Managing your poster and contact details

Once you’ve printed your QR poster, there’s not much you need to do except make sure they’re visible and available for people to scan.

However, we do ask that you keep the contact details associated with your poster up-to-date and archive posters you no longer need, to make sure that contact tracers have up-to-date data to work with if a community case of COVID-19 is identified. Contact tracers may need to reach you outside business hours if an infected person has been to your place.

Archiving posters

If you no longer need your QR poster, for example, if it was used for a one-off event that’s already happened, please archive it so that contact tracers will know that it’s no longer in use.

Click on the self-service webform and select Manage & resend posters. Once you’ve verified your email address, tick the box next to the poster you’d like to archive and click on Manage/Resend. Then click on Archive. You’ll need to email us on [email protected] if your poster was created by someone with a different email address.

Updating contact details

If the person who originally requested the QR poster is leaving your organisation, please ask them to change the email contact for the poster before they go. This is simple: just use the self-service webform and select Manage & resend posters. Once you’ve verified your email address, tick the box next to the poster(s) you wish to assign to a new email address. Click on Manage/Resend. Then click on Edit and amend the details you need to change.

If the person who created the poster has already left your organisation, you’ll need to email us on [email protected] for further instructions.


Using the bulk-upload template

If you have a large number of locations or vehicles, or do not have a driver licence, you can get your official QR code posters by sending us a completed template (below). All you need is:

  • the name of your business/organisation and the NZBN (if any)
  • address/identifying information for each of your locations
  • an email address for each location or vehicle (ie, the person who will print the poster).

Once you’ve completed the template, send it by email to the team at [email protected].

Note: Clearly state in your email that you have the authority to request QR code posters on behalf of your business or organisation. For example: I, <your name here>, am authorised to request NZ COVID Tracer QR code posters on behalf of the organisation listed in the attached file.

Once we have received and reviewed your template, we will phone you as soon as we can to complete an identity check. This step can be completed more quickly if you have your driver licence handy, although we also have other verification options.

We will then generate your official QR code poster or posters and send them to the email addresses provided in the template as soon as possible.

Download the QR location code template (xlsx, 26 KB) – updated 10 September 2021

Download the Transport Sector QR Code template (xlsx, 27 KB) – updated 10 March 2021


Getting a reprint or extra QR code poster

You can reprint your own poster(s). Click on the self-service webform and select Manage & resend posters. Once you’ve verified your email address, tick the box next to the poster(s) you wish to print and click on Manage/Resend. Select Resend and your poster will be emailed to you for printing.

If the person who created the poster has left your organisation and you no longer have access to their email address, email [email protected] and we can help you with the reprint.

Privacy information

The information you provide to the Ministry in order to generate your official QR code posters will be used only for purposes relating to contact tracing and the management of QR codes during the COVID-19 pandemic response. The information will not be shared with other government agencies except where the agency is directly involved in the COVID-19 public health response.

For further information on how your personal information is managed, please refer to the Privacy Statement.

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