COVID-19: Information and advice for the deaf community

Homecare Medical is offering a range of ways for people who are deaf or hard of hearing to access services to receive all the COVID-19 health information and support that Healthline offers.

View a message to New Zealand's Deaf Community from Healthline (Courtesy of CCDHB and Hutt Valley DHB):

When using these services, please advise you are Deaf when you first make contact and the best way to respond.

Access to Healthline’s dedicated COVID-19 helpline

The NZ Relay Service and the Video Interpreting Service can be used to contact the Healthline COVID-19 telephone service - 0800 348 5453, or +64 9 358 5458 from overseas SIMs*

For non-urgent concerns

  • Healthline COVID-19 advice can be accessed by e-mail on ops@homecaremedical.co.nz 
  • fax on 09 377 6247 (e-mail and fax are monitored round the clock, but you may not get an immediate response)
  • use Facebook Messenger to reach Healthline through its Facebook page (monitored 7am – 11pm every day).

Please note that there may be a delay in responding to non-urgent requests.

Feeling down? Anxious? Overwhelmed?

You can text to 1737 if you are experiencing distress or anxiety. It’s available 24/7 and a webchat option is also available.

As always, in an emergency situation, use 111.


*If these systems don’t work for you, and you are with a hearing person that you trust, Healthline staff will work with them as your advocate.

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