Redwood Home & Hospital

Profile & contact details

Premises details
Premises nameRedwood Home & Hospital
Address 429 Te Ngae Road Owhata Rotorua 3010
Total beds82
Service typesDementia care, Rest home care, Psychogeriatric, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Redwood Home & Hospital
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence12 November 2019
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 09 May 2018

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.A review of meetings for January to July 2016 evidences that incident and accident, and infection surveillance outcome data is not reported to, or documented, as discussed with staff through staff meetings or unit meetings. Ensure there is a documented process of reporting and discussing the outcomes and trends of quality data with staff. PA LowReporting Complete29/05/2018
Service providers follow a documented process for the safe and appropriate storage and disposal of waste, infectious or hazardous substances that complies with current legislation and territorial authority requirements.1. Chemicals were not in a locked cupboard in a satellite kitchen in the hospital. 2. On two separate occasions residents’ creams and lotions (including one prescription cream), were left in communal bathrooms in the dementia unit. 1. Ensure all chemicals are stored in a locked cupboard. 2. Ensure residents’ creams and lotions are not left out in the communal bathrooms. PA ModerateReporting Complete23/11/2018
The service provider documents adverse, unplanned, or untoward events including service shortfalls in order to identify opportunities to improve service delivery, and to identify and manage risk.Of the falls that required neurological observations; one of one in the psychogeriatric unit did not have any documented, and two of two in the hospital did not have them documented according to set timeframes. Ensure that neurological observations are documented according to the service policy. PA LowReporting Complete23/11/2018
Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers.There is no documented evidence that quality data collected is analysed and trends identified. There was no current benchmarking data available to assist with identifying trends. Ensure that quality data is analysed and trended to be able to view progress over time. Ensure benchmarking data is available to assist with analysis and trending. PA LowReporting Complete23/11/2018
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.In the psychogeriatric unit, the medication trolley was observed to be left unsupervised, with keys and medications on top for ten minutes. Ensure medications are not left unsupervised and keep keys on person at all times. PA ModerateReporting Complete23/11/2018

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 09 May 2018

Audit type:Surveillance Audit

Audit date: 30 August 2016

Audit type:Certification Audit

Audit date: 16 March 2015

Audit type:Surveillance Audit

Audit date: 30 September 2013

Audit type:Certification Audit

Audit date: 07 August 2012

Audit type:Surveillance Audit

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