Parkstone Care Home

Profile & contact details

Premises details
Premises nameParkstone Care Home
Address 66 Brodie Street Ilam Christchurch 8041
Total beds102
Service typesGeriatric, Medical, Physical, Rest home care
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Parkstone Care Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence07 October 2023
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149
Websitewww.bupa.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 13 January 2022

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.The following shortfalls were identified in the files reviewed: (i) The care plan interventions were not reflective of current evaluations for one rest home resident with unintentional weight loss and four hospital residents including one YPD (hospital) social care plan, one hospital level resident with a supra pubic catheter. ii) The care plan interventions were not individualised around cultural beliefs for two rest home and two hospital (including ACC) resident, de-escalation techniques fo… (this text has been trimmed due to space limits).(i) Ensure care plans are reflective of current evaluations. (ii) Interventions to be individualised in the care plan. PA LowReporting Complete11/01/2021
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes. (i) Wound assessments were not fully completed for four hospital and one rest home resident. (ii) Two wounds of a hospital resident were documented on the same management plan. (i) Ensure wound documentation is fully completed. (ii) Each wound reflects on its own management chart. PA LowReporting Complete11/01/2021
All buildings, plant, and equipment comply with legislation.Not all wheel chairs on both floors of the facility have footplates in place. Ensure all wheelchairs used for residents have foot plates in place or are removed from service. PA LowReporting Complete20/01/2021
Evaluations are documented, consumer-focused, indicate the degree of achievement or response to the support and/or intervention, and progress towards meeting the desired outcome.(i) Five of six care plans sampled (two rest home and three hospital including one on an ACC contract and one on a YPD contract) did not document progress towards goals. (ii) One short term care plan for a hospital resident with pressure injuries had not been evaluated for six weeks. (i) Ensure all evaluations document progress towards meeting goals. (ii) Ensure short term care plans are evaluated regularly. (iii) Ensure all sections of the care plan are evaluated six-monthly. PA LowReporting Complete21/07/2022
All buildings, plant, and equipment comply with legislation.The current building warrant of fitness expired on 1 October 2021. Provide evidence of a current building certificate. PA LowReporting Complete21/07/2022
Service delivery plans describe the required support and/or intervention to achieve the desired outcomes identified by the ongoing assessment process.i) Three of six care plans (one rest home and one hospital) had not been updated to reflect changes around mobility, and the care plan for the hospital resident did not have social changes updated in the care plan. ii) One rest home resident care plan did not include management of bladder spasms. iii) Two hospital residents with diabetes did not include signs and symptoms or management of hypo and/or hyperglycaemia. iv) Mobility interventions were not consistently documented for three hosp… (this text has been trimmed due to space limits).i) Ensure care plans are reflective of current evaluations. ii) - vi) Ensure Interventions are documented for all identified needs. PA ModerateReporting Complete21/07/2022
A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines.Not all eyedrops were dated on opening or were in use past the expiry date. Ensure all eyedrops are dated on opening and disposed of according to manufacturer’s instructions. PA LowReporting Complete21/07/2022

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 13 January 2022

Audit type:Surveillance Audit

Audit date: 04 August 2020

Audit type:Certification Audit

Audit date: 14 February 2019

Audit type:Surveillance Audit

Audit date: 03 August 2017

Audit type:Certification Audit

Audit date: 21 September 2016

Audit type:Partial Provisional Audit

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