Millvale Lodge Lindale

Profile & contact details

Premises details
Premises nameMillvale Lodge Lindale
Address 91 Main Road North Otaihanga Paraparaumu 5036
Total beds57
Service typesRest home care, Geriatric, Psychogeriatric, Dementia care
Certification/licence details
Certification/licence nameMillvale Lodge Lindale Limited - Millvale Lodge Lindale
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence23 January 2021
Certification period36 months
Provider details
Provider nameMillvale Lodge Lindale Limited
Street address91 Main Road North Otaihanga Paraparaumu 5036
Post address14 Browning Crescent Stoke Nelson 7011

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 29 July 2019

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
The appointment of appropriate service providers to safely meet the needs of consumers.Existing staff with experience in psychogeriatric and dementia care are available to staff the new wing and additional care staff will be employed to meet roster requirements for both the new wing and the PG wing. Ensure there are sufficient staff to cover the roster PA LowReporting Complete20/09/2019
Consumers are provided with safe and accessible external areas that meet their needs.External areas and landscaping have not yet been completed. Ensure safe external areas are completed. PA LowReporting Complete20/09/2019
All buildings, plant, and equipment comply with legislation.(i) The building of the new wing is not yet completed, so painting, floor and window coverings, and installation of grabrails has not yet occurred in all bathrooms. (ii) Hot water has not yet been turned on, so temperature requirements have not been tested. (iii) A certificate for public use has not yet been issued for the new wing. (iv) The medication storage cupboard has not yet been fitted with security locks. (v) The connecting door between wing B and the new wing G have not yet been… (this text has been trimmed due to space limits).(i) Ensure the building is completed and the interior finished including installation of grabrails in all bathrooms. (ii) Ensure hot water is turned on and the temperature monitored to ensure it is within the safe range. (iii) Ensure a certificate for public use has been issued. (iv) Ensure the medication trolley cupboard is fitted with security locks. (v) Ensure the doors between wing B and wing G are fitted with security locks. PA LowReporting Complete20/09/2019
Service providers receive appropriate information, training, and equipment to respond to identified emergency and security situations. This shall include fire safety and emergency procedures.A trial evacuation has not yet been held for of the new dementia wing. Ensure a trail evacuation is held before residents occupy are moved to the new dementia wing. PA LowReporting Complete20/09/2019
Where required by legislation there is an approved evacuation plan.The fire evacuation plan has not yet been approved Ensure the fire evacuation plan is updated to include the new wing. PA LowReporting Complete20/09/2019

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

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