Millvale House Levin

Profile & contact details

Premises details
Premises nameMillvale House Levin
Address 42 Mako Mako Road Levin 5510
Total beds30
Service typesRest home care, Psychogeriatric, Geriatric, Medical
Certification/licence details
Certification/licence nameMillvale House Levin Limited - Millvale House Levin
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence10 March 2022
Certification period48 months
Provider details
Provider nameMillvale House Levin Limited
Street address 34 Averill Street Richmond Christchurch 8013
Post address

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 02 March 2020

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Adequate access is provided where appropriate to lounge, playroom, visitor, and dining facilities to meet the needs of consumers.Partial provisional: The position of furniture will need to be considered in the main lounge/dining room in the dual-purpose unit. Partial provisional: Ensure the position of furniture is reviewed to meet the needs of both rest home and hospital level residents PA LowReporting Complete05/04/2018
Consumers are provided with safe and accessible external areas that meet their needs.Partial Provisional: There is a large deck with ramp access extending from the rest home (dual-purpose) lounge into a garden area. Outdoor landscaping of this area has been upgraded and is still in the process of being completed. Ensure outdoor area off the dual-purpose home is fully completed. PA LowReporting Complete05/04/2018
The appointment of appropriate service providers to safely meet the needs of consumers.Partial Provisional: Not all staff (caregivers/RNs/DT) have been employed to cover the dual-purpose unit. Ensure there are sufficient staff in place to cover the dual-purpose unit. Ensure there are 24/7 RN’s employed where hospital residents are admitted to the dual-purpose unit. PA LowReporting Complete05/04/2018
The appointment of appropriate service providers to safely meet the needs of consumers.While the service currently does not provide care for hospital level care-ARC. They remain certified to provide this level of care. The service does not have enough registered nurses to cover both the PG unit and Hospital unit as per the requirements of the ARC and ARHSS contracts Ensure there are sufficient registered nurses prior to occupancy of hospital residents in the dual-purpose unit PA LowIn Progress
The provision of services and/or interventions are consistent with, and contribute to, meeting the consumers' assessed needs, and desired outcomes.(i) Three 24-hour multidisciplinary team (MDT) plans had not been reviewed to reflect the resident’s current activities; (ii) There was no bowel management plan for one resident as recommended by the psychiatrist; and (iii) Two care plans did not identify weight loss and dietary requirements as per the dietitian reports. (i) – (iii) Ensure there are documented interventions to meet the resident’s current needs. PA ModerateReporting Complete14/10/2020

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Health and Disability Services Standards.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 02 March 2020

Audit type:Surveillance Audit

Audit date: 13 December 2017

Audit type:Certification Audit; Partial Provisional Audit

Audit date: 18 February 2016

Audit type:Surveillance Audit

Audit date: 17 December 2013

Audit type:Certification Audit

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