Merrivale Care Home

Profile & contact details

Premises details
Premises nameMerrivale Care Home
Address 1 Winger Crescent Kamo 0112
Websitehttps://www.bupa.co.nz/care-homes/find-a-care-home-near-you/northland/merrivale-care-home/
Total beds66
Service typesDementia care, Rest home care, Geriatric, Medical
Certification/licence details
Certification/licence nameBupa Care Services NZ Limited - Merrivale Rest Home
Current auditorHealth and Disability Auditing New Zealand Limited
End date of current certificate/licence28 February 2027
Certification period36 months
Provider details
Provider nameBupa Care Services NZ Limited
Street addressLevel 2 109 Carlton Grove Road Newmarket Auckland 1023
Post addressPO Box 113054 Newmarket Auckland 1149
Websitewww.bupa.co.nz/

Progress on issues from the last audit

What’s on this page?

This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.

Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.

A guide to the table is available below.

Details of corrective actions

Date of last audit: 05 December 2023

Outcome requiredFound at auditAction requiredRisk ratingAction statusDate action reported complete
Service providers shall develop and implement a quality management framework using a risk-based approach to improve service delivery and care.Audits are being completed as per the schedule; however, they are not signed off as being complete and corrective actions are not consistently documented when required. Ensure audits are signed off when complete and corrective actions are documented and implemented where required. PA LowIn Progress
A medication management system shall be implemented appropriate to the scope of the service.(i). Eye drops and creams in use have not been consistently dated on opening. (ii). Weekly stock take for controlled drugs has not been completed consistently. (iii). Two of three medication room temperatures are not monitored and recorded consistently. (iv). One of two medication fridge temperatures are not monitored and recorded consistently (i). Ensure all eye drops and creams are dated on opening. (ii). Ensure weekly stock take of controlled drugs is completed. (iii)-(iv). Ensure temperature monitoring of medication rooms and fridge is completed consistently. PA ModerateIn Progress
Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits).(i). There were no detailed interventions documented to manage diabetes for three residents (one rest home, one dementia and one hospital) (ii). There were no interventions documented around pain management for a hospital resident on regular narcotic analgesia. (iii). Falls management interventions were not documented for two hospital level residents. (iv). There were insufficient interventions documented around activities for a younger resident with a disability. (v). There were insufficient i… (this text has been trimmed due to space limits).(i).- (v). Ensure care plan documentation reflects the residents’ needs and interventions to provide adequate guidance for care staff related to management of resident needs. (vi) Ensure that all care plans reflect 24-hour management of the resident behaviours. PA LowIn Progress

Guide to table

Outcome required

The outcome required by the Health and Disability Services Standards.

Found at audit

The issue that was found when the rest home was audited.

Action required

The action necessary to fix the issue, as decided by the auditor.

Risk level

Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.

The outcome is partially attained when:

  • there is evidence that the rest home has the appropriate process in place, but not the required documentation
  • when the rest home has the required documentation, but is unable to show that the process is being implemented.

The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.

The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.

The risk levels are:

  • negligible – this issue requires no additional action or planning.
  • low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
  • moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
  • high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
  • critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.

The risk level may be downgraded once the rest home reports the issue is fixed.

Action status

Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.

Date action reported complete

The date that the district health board was told the issue was fixed.

Audit reports

Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.

What’s on this page?

Audit reports for this rest home’s latest audits can be downloaded below.

Full audit reports are provided for audits processed and approved after 29 August 2013.  Note that the format for the full audit reports was streamlined from 16 December 2014.  Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format. 

From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.

Prior to 29 August 2013, only audit summaries are available.

Both the recent full audit reports and previous audit summaries include:

  • an overview of the rest home’s performance, and
  • coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.

Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.

Audit reports

Audit date: 05 December 2023

Audit type:Certification Audit

Audit date: 05 December 2022

Audit type:Partial Provisional Audit

Audit date: 05 December 2019

Audit type:Certification Audit

Audit date: 25 July 2018

Audit type:Surveillance Audit

Audit date: 13 December 2016

Audit type:Certification Audit

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