Lake Wakatipu Care Centre
Profile & contact details
| Premises name | Lake Wakatipu Care Centre |
|---|---|
| Address | 30 Douglas Street Frankton Queenstown 9300 |
| Total beds | 35 |
| Service types | Geriatric, Medical, Rest home care |
| Certification/licence name | Queenstown Country Club Living Well Limited - Lake Wakatipu Care Centre |
|---|---|
| Current auditor | Health and Disability Auditing New Zealand Limited |
| End date of current certificate/licence | 06 May 2025 |
| Certification period | 36 months |
| Provider name | Queenstown Country Club Living Well Limited |
|---|---|
| Street address | 420 Frankton-Ladies Mile Highway Lake Hayes Queenstown 9304 |
| Post address | 420 Frankton-Ladies Mile Highway Lake Hayes Queenstown 9304 |
Progress on issues from the last audit
What’s on this page?
This rest home has been audited against the Health and Disability Services Standards. During the last audit, the auditors identified some areas for improvement.
Issues from their last audit are listed in the corrective actions table below, along with the action required to fix the issue, its risk level, and whether or not the issue has been reported as fixed.
A guide to the table is available below.
Details of corrective actions
Date of last audit: 26 October 2023
| Outcome required | Found at audit | Action required | Risk rating | Action status | Date action reported complete |
|---|---|---|---|---|---|
| Quality improvement data are collected, analysed, and evaluated and the results communicated to service providers and, where appropriate, consumers. | Not all infection data, analysis, trends, benchmarking, and summaries are evidenced as being discussed in staff meetings. | Ensure there is documented evidence that staff are made aware of quality data, analysis, trends, benchmarking, and summaries related to infections. | PA Low | Reporting Complete | 15/09/2022 |
| A medicines management system is implemented to manage the safe and appropriate prescribing, dispensing, administration, review, storage, disposal, and medicine reconciliation in order to comply with legislation, protocols, and guidelines. | Controlled drug register checks have not been conducted weekly as per requirements. | Provide evidence that weekly controlled drug register checks are undertaken. | PA Low | Reporting Complete | 15/09/2022 |
| Planned review of a person’s care or support plan shall: (a) Be undertaken at defined intervals in collaboration with the person and whānau, together with wider service providers; (b) Include the use of a range of outcome measurements; (c) Record the degree of achievement against the person’s agreed goals and aspiration as well as whānau goals and aspirations; (d) Identify changes to the person’s care or support plan, which are agreed collaboratively through the ongoing re-assessment and review … (this text has been trimmed due to space limits). | Short term issues were not always added and documented as resolved as part of the support plan for (a) three residents (two rest home and one hospital) with infections and treated with antibiotics; (b) one rest home resident was on short term furosemide changes due to weight changes. | Ensure acute changes in health status are added/documented on the care plans. | PA Low | In Progress | |
| Fundamental to the development of a care or support plan shall be that: (a) Informed choice is an underpinning principle; (b) A suitably qualified, skilled, and experienced health care or support worker undertakes the development of the care or support plan; (c) Comprehensive assessment includes consideration of people’s lived experience; (d) Cultural needs, values, and beliefs are considered; (e) Cultural assessments are completed by culturally competent workers and are accessible in all settin… (this text has been trimmed due to space limits). | (i). The Arvida clinical assessment policy (March 2022) identified mandatory risk assessments that are required to be completed for residents on respite care; these were not always completed as required for two rest home residents that became permanent following respite care. (ii). The initial care plans for two rest home residents were developed within the required timeframes; however, did not provide sufficient detail/or fully completed to support all the needs identified that affect the wellb… (this text has been trimmed due to space limits). | (i). Ensure assessments are completed as required by the Arvida clinical assessment policy. (ii). Ensure initial care plans developed identified all the risks that may affect the resident`s wellbeing and the appropriate intervention to manage the resident in the short term. (iii). Ensure assessments form the basis of the care plan and triggers identified are addressed. | PA Low | In Progress |
Guide to table
Outcome required
The outcome required by the Health and Disability Services Standards.
Found at audit
The issue that was found when the rest home was audited.
Action required
The action necessary to fix the issue, as decided by the auditor.
Risk level
Whether the required outcome was partially attained (PA) or unattained (UA), and what the risk level of the issue is.
The outcome is partially attained when:
- there is evidence that the rest home has the appropriate process in place, but not the required documentation
- when the rest home has the required documentation, but is unable to show that the process is being implemented.
The outcome is unattained when the rest home cannot show that they have the needed processes, systems or structures in place.
The risk level is determined by two things: how likely the issue is to happen and how serious the consequences of it happening would be.
The risk levels are:
- negligible – this issue requires no additional action or planning.
- low – this issue requires a negotiated plan in order to fix the issue within a specified and agreed time frame, such as one year.
- moderate – this issue requires a negotiated plan in order to fix the issue within a specific and agreed time frame, such as six months.
- high – this issue requires a negotiated plan in order to fix the issue within one month or as agreed between the service and auditor.
- critical – This issue requires immediate corrective action in order to fix the identified issue including documentation and sign off by the auditor within 24 hours to ensure consumer safety.
The risk level may be downgraded once the rest home reports the issue is fixed.
Action status
Whether the necessary action is still in progress or if it is complete, as reported by the rest home to the relevant district health board.
Date action reported complete
The date that the district health board was told the issue was fixed.
Audit reports
Before you begin
Before you download the audit reports, please read our guide to rest home certification and audits which gives an overview of the auditing process and explains what the audit reports mean.
What’s on this page?
Audit reports for this rest home’s latest audits can be downloaded below.
Full audit reports are provided for audits processed and approved after 29 August 2013. Note that the format for the full audit reports was streamlined from 16 December 2014. Full audit reports between 29 August 2013 and 16 December 2014 are therefore in a different format.
From 1 June 2009 to 28 February 2022 rest homes were audited against the Health and Disability Services Standards NZS 8134:2008. These standards have been updated, and from 28 February 2022 rest homes are audited against Ngā Paerewa Health and Disability Services Standard NZS 8134:2021.
Prior to 29 August 2013, only audit summaries are available.
Both the recent full audit reports and previous audit summaries include:
- an overview of the rest home’s performance, and
- coloured indicators showing how well the rest home performed against the different aspects of the Ngā Paerewa Health and Disability Services Standard.
Note: From November 2013, as rest homes are audited, any issues from their latest audit (the corrective actions required by the auditor) will appear on the rest home’s page. As the rest home completes the required actions, the status on the web site will update.
Audit reports
Audit date: 26 October 2023Audit type:Surveillance Audit
- Lake Wakatipu Care Centre - Oct 2023 (docx, 65.59 KB)
- Lake Wakatipu Care Centre - Oct 2023 (pdf, 163.58 KB)
Audit type:Certification Audit
- Lake Wakatipu Care Centre - Feb 2022 (docx, 46.96 KB)
- Lake Wakatipu Care Centre - Feb 2022 (pdf, 183.68 KB)
Audit type:Provisional Audit